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About the Role
As a Client Service Representative at The Castro Animal Hospital, you will be a key point of contact for clients, helping to shape their experience and ensuring smooth communication between clients and the medical team. This role involves more than just administrative tasks; it requires providing compassionate support and creating a calmer experience during potentially stressful times.
Responsibilities
- Welcome clients and their pets with warmth, professionalism, and compassion
- Serve as a primary point of contact in person and by phone, answering calls and client questions
- Recognize routine concerns and situations that may need urgent attention, and escalate appropriately
- Schedule and coordinate appointments, prioritizing needs and keeping the hospital calendar organized
- Check clients and patients in and out
- Prepare invoices, explain charges clearly, and process payments accurately
- Enter and maintain accurate client, patient, financial, and medical records
- Coordinate information between clients and the medical team, documenting communications thoroughly
- Communicate hospital policies, services, and next steps, and help manage expectations during busy times
- Provide compassionate support to families whose pets need care
- Maintain the confidentiality of client and patient information
- Support daily hospital flow, administrative tasks, and a positive, efficient workplace
Requirements
- One year of veterinary client service experience preferred but not required
- Customer service, reception, healthcare, or hospitality experience is helpful
- Excellent phone and in-person communication skills
- Strong organization, time management, and attention to detail, with accurate data entry
- Confidence juggling multiple calls, appointments, and competing priorities
- The ability to stay calm and organized in a fast-paced environment
- Comfort discussing invoices, services, and hospital policies with clients
- Compassion for families and an understanding of the stress they may feel
- A self-motivated, collaborative attitude and willingness to take initiative
- Leadership potential and an interest in continued professional growth
- Availability to work Saturdays as part of the regular schedule
- Ability to stand or sit for extended periods
Skills
- Communication skills
- Organization
- Time management
- Attention to detail
- Data entry
- Customer service
- Initiative
Location
- San Francisco
Work Type
- Full-Time
- Four 10-hour shifts per week
Experience Level
- One year of veterinary client service experience preferred but not required
Salary/Compensations
- $25.00–$27.00/hr
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental insurance options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Sick Time / Paid Time Off
- Free or discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
About the Company
- The Castro Animal Hospital is a fast-paced, community-focused veterinary hospital in San Francisco’s vibrant Castro neighborhood.
- With high demand for quality pet care, our dedicated team provides expert treatment, compassionate service, and a welcoming environment for every pet and family we see.
- We value initiative and welcome your input on improving client service and hospital operations.
- Work in a modern veterinary hospital with a collaborative team committed to exceptional care.
Equal Opportunity
- Diversity, equity, and inclusion are core values of The Castro Animal Hospital and Vetcor.
- We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees.
- Every team member enriches our diversity by exposing us to various ways to understand and engage with the world.
- That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.