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About the Role
MV Transportation is seeking a Dispatcher to manage daily route operations, ensuring compliance with client and company procedures. This role involves direct communication with drivers and clients, organizing activities for safe, cost-effective, and on-time performance, and tracking operational metrics.
Responsibilities
- Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
- Monitors radio, telephones and on-road provision of service for quality.
- Responsible for influencing positive employee morale and quality customer service.
- Monitors and completes driver sign-in and sign-out daily.
- May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
- Monitors daily system performance.
- Participates in analysis and review of operating performance.
- Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
- All other duties, as assigned.
Requirements
- One (1) year previous Dispatcher experience preferred.
- Two (2) years of Customer Service experience is preferred.
- High School diploma or equivalent.
- Experience with Trapeze software.
- Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
- Demonstrate a high customer service commitment.
- Able to demonstrate professional phone manner.
- Knowledge of the service area is a plus.
Skills
- Dispatcher experience
- Customer Service experience
- Trapeze software
- Ability to handle multiple tasks
- Composure under pressure
- Professional phone manner
- Knowledge of service area
Experience Level
- 1 year dispatcher experience preferred
- 2 years customer service experience preferred
Education Level
- High School diploma or equivalent
About the Company
- MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
- The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
- Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
Equal Opportunity
- MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.