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About the Role
Vibrant is seeking dynamic youth health advocates for its Child & Adolescent Health Home Care Coordination department. The role focuses on building effective teams, ensuring communication, and linking young people to services for optimal outcomes. The approach is wellness-oriented, family-focused, and strength-based, supporting a person-centered system of care. Care Managers will ensure timely access to services and coordinate care across education, mental health, juvenile justice, and child-to-adult systems, while tracking clinical and functional outcomes.
Responsibilities
- Perform enrollment activities, including explaining Health Home enrollment objectives and obtaining necessary documents.
- Manage a caseload of clients aged 0-21, facilitating monthly sessions via in-person, office-based, or school-based methods.
- Develop and monitor care plans using assessment tools and documentation to determine children's health needs.
- Complete CANS-NY assessments for children/youth on caseload.
- Maintain yearly CANS-NY certification.
- Adhere to DOH guidelines for timely documentation completion within 48 hours of service.
- Perform monthly required contacts based on the level of care/need.
- Complete necessary documents for monthly care management billing.
- Complete all required yearly trainings related to Compliance, Quality Assurance, and Care Coordination.
- Coordinate between Vibrant, caregivers, and community providers for health care services.
- Support medical/behavioral health treatment recommendations.
- Conduct health assessments for each child/youth on caseload.
- Monitor changes in client condition/functioning that may necessitate treatment and service changes.
- Ensure timely access to care and support continuity of care.
- Share care plans with multidisciplinary teams and participate in case conferences.
- Support clients through discharge from inpatient hospitalizations, follow up on clinical event notifications, and provide crisis support.
- Solicit input from caregivers and providers regarding care plan success.
- Identify community-based resources and manage referrals, access, engagement, follow-up, and coordination of services.
- Work with diverse groups in a respectful, strength-based, and flexible manner.
- Utilize electronic health records and platforms for comprehensive documentation.
- Perform additional duties as assigned.
Requirements
- Relevant experience or knowledge and experience in serving children and families in child welfare, developmental disabilities, mental health, school, healthcare, or other systems, as well as those receiving preventive services.
- Some experience or knowledge of providing service coordination and information, linkages, and referrals for community-based services.
- Knowledge of healthcare provision in various settings.
- Ability to work directly with diverse populations including Severely Emotionally Disturbed (SED), Medically Fragile, Division of Juvenile Justice, and Developmentally Disabled (DD).
- Openness to travel within Bronx, Manhattan, Queens, and Brooklyn.
- Knowledge of Microsoft Office products (Word, Excel, PowerPoint) and Google Drive.
- Knowledge or ability to work within multiple data systems.
- Strong written and verbal communication skills.
- Knowledge of crisis management.
- Candidates must complete training and pass certification for Child and Adolescent Needs and Strengths Assessment CANS 0-5 and 6-21 within probationary time.
- Bilingual candidates are encouraged to apply.
- Ability to work collaboratively with staff, residents, service providers, families, and others.
- Ability to respond to telephones and other auditory stimulation.
Skills
- Care Management
- Client Caseload Management
- Care Planning
- CANS-NY Assessment
- Documentation
- Billing
- Training Completion
- Health Service Coordination
- Treatment Support
- Health Assessment
- Client Monitoring
- Access to Care
- Continuity of Care
- Multidisciplinary Team Collaboration
- Discharge Planning
- Crisis Support
- Community Resource Identification
- Referral Management
- Cultural Competency
- Electronic Health Records (EHR) Utilization
- Microsoft Office Suite
- Google Drive
- Data System Navigation
- Communication Skills
- Crisis Management
Location
- Manhattan, NY
Work Type
- Hybrid
- Full-time
- Field-based
Experience Level
- Minimum of 2 years of relevant experience performing similar responsibilities
Education Level
- Bachelor's degree in Social Work, Psychology, Nursing, Human Services or related field required
Salary/Compensations
- $29.87-$32.97/hr
Benefits
- Medical
- Dental
- Vision
- Supplemental income insurance
- Employer paid disability insurance
- Employer paid life insurance
- Pre-tax FSA for medical and dependent care
- 401K
About the Company
- Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has delivered groundbreaking solutions for over 50 years. Their services and support are provided when, where, and how people need them. Through state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, Vibrant aims to build a society where emotional wellness is a reality for everyone.
Equal Opportunity
- Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
- Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications.