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About the Role

The Retail Sales Team Lead oversees daily gift shop operations, focusing on excellent customer service and achieving sales targets. This role involves assisting guests with selections and purchases, maintaining store presentation and inventory, and supporting the team in meeting sales and operational goals. The Team Lead also ensures compliance with company policies and maintains a clean, organized, and welcoming retail environment.

Responsibilities

Assist guests throughout the sales transaction, including merchandise selection, payment processing, and completion of closing paperwork.
Meet or exceed individual and store sales targets and key performance indicators (KPIs).
Monitor sales performance and proactively use available resources to achieve sales goals.
Maintain a friendly, approachable, and professional demeanor when interacting with guests and colleagues.
Maintain store signage, promotional materials, and merchandise displays according to established plans.
Rotate displays regularly to reflect seasonal changes, promotions, and merchandising priorities.
Ensure merchandise is properly stocked, faced, folded, sized, and labeled.
Keep the store clean, organized, and visually appealing.
Recommend merchandise reorders and report inventory levels to management.
Assist with inventory control, stock replenishment, and loss prevention activities.
Monitor merchandise availability and identify inventory discrepancies or replenishment needs.
Support inventory accuracy and follow established inventory management procedures.
Support daily store operations and assist management in achieving sales and operational objectives.
Operate point-of-sale (POS) systems and troubleshoot basic system issues.
Follow company policies and procedures and report violations or operational concerns to management.
Assist with special projects and additional duties as assigned by management.
Demonstrate initiative, accountability, and the ability to work independently and collaboratively.

Requirements

High school diploma or equivalent required.
1–2 years of relevant retail, sales, or customer service experience preferred.
Previous experience in merchandising or retail operations is an advantage.
Strong organizational and time management skills.
Excellent verbal communication, customer service, and teamwork abilities.
Basic computer skills and the ability to learn and operate POS systems and other computer-based applications.
Ability to work independently, take initiative, and manage daily responsibilities effectively.
Strong attention to detail and a proactive approach to maintaining store standards.
Professional appearance and attitude.
Ability to work assigned schedules and adhere to all company policies and procedures.
Ability to grasp, lift, carry, and move packages using a standard wheeled cart with a load capacity of up to 60 lbs.
Ability to walk, bend, kneel, stand, and sit for extended periods.
Visual abilities necessary for the role, including close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to operate a cash register, computer monitor, keyboard, and other store equipment.

Skills

Customer Service
Sales
Merchandising
Inventory Control
Loss Prevention
Team Leadership
POS Systems Operation
Organizational Skills
Time Management
Verbal Communication
Teamwork
Computer Skills
Attention to Detail

Experience Level

1-2 years of relevant retail, sales, or customer service experience preferred

Education Level

High school diploma or equivalent

Salary/Compensations

$21—$24 USD

Benefits

Career Growth opportunities
Learning & Development programs
Talent recognition programs
Paid Time Off (Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.)
Bonuses (employee and client referrals)
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Equal Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.