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About the Role
Epiphany Dermatology is seeking a service-oriented, motivated IT Specialist to join their team. This role is crucial in improving access to dermatology services and providing exceptional patient care. The IT Specialist will split their time between leading specialized IT areas and providing support to teammates and clinics nationwide, playing a visible role in project meetings, clinic visits, and new integrations.
Responsibilities
- Serve as a Subject Matter Expert (SME) within one or more specialized IT areas.
- Work in close partnership with all stakeholders, ensuring smooth and efficient communication of IT project updates.
- Attend project meetings and summarize progress of IT related project(s).
- Manage, resolve and escalate (if necessary) risks and/or issues.
- Analyze and troubleshoot to identify patterns, trends, and process improvement opportunities.
- Establish strong working and professional relationships with stakeholders including leadership, operations team, providers, clinic teams, and other department teams.
- Provide Service Desk support and work the queue of the IT Service Desk ticketing system with prompt issue resolution.
- Escalate issues to the IT Manager or Senior Director according to IT procedures.
- Responsible for gathering hardware requirements and procurement according to IT standards and procedures.
- Other duties as assigned.
- Serve as the primary resource for planning, implementation, documentation, training, and ongoing support for the assigned area.
- Stay current on industry trends, recommend improvements, and ensure best practices are followed.
Requirements
- Proficiency with desktop publishing software (Google Workspace / Microsoft Office).
- Experience in a healthcare setting is a plus.
- Ability to work with an Electronic Health Record and other related E-Systems.
- Strong interpersonal skills and effective oral and written communication skills.
- Detail-oriented and able to handle multiple tasks, following through to completion.
- Demonstrates cultural competency, sensitivity and responsiveness to various cultural characteristics and beliefs.
- Creative troubleshooting and problem-solving skills.
- Driven, energetic and ready to develop new technical skills in advancement of career track.
- Demonstrates a customer-first mindset with a calm and composed demeanor.
- Able to travel 25-50% (continental US).
- Must reside in or near Austin, TX; Dallas-Fort Worth, TX; Denver, CO; Phoenix, AZ; or Seattle, WA, with convenient access to a major airport.
- Administrative office may have minimum visits to medical offices with possible exposure to procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances.
- Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.
Skills
- IT Integrations
- Telephony/VOIP
- Networking
- Identity & Access Management
- Cybersecurity
- Service Desk Support
- Troubleshooting
- Problem-solving
- Communication
Location
- Austin, TX
- Dallas-Fort Worth, TX
- Denver, CO
- Phoenix, AZ
- Seattle, WA
Work Type
- Full-time
- Hybrid
Experience Level
- Minimum five years experience as a help desk technician or other customer support role, including multi-site and remote support.
Education Level
- High school diploma or general education degree (GED)
- Bachelor’s degree in information technology or related field preferred.
Benefits
- Medical
- Life insurance
- Short-term disability coverage
- Mental health services
- Vision
- Dental
- Supplemental insurance
- 401k with company matching
- Employee discounts
- HSA
- FSA
- Tuition assistance
- Certification reimbursement
About the Company
- Epiphany Dermatology is a dynamic, fast-growing dermatology services company headquartered in Austin, TX.
- The company's mission is to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.
- Epiphany Dermatology has grown from a single site in 2015 to over 100 dermatological clinics nationwide.