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About the Role

The Hospitality Supervisor is the operational lead for food service/catering hospitality, event management, and curated experience programming. This role enhances employee well-being, engagement, and productivity by activating the client’s site, amenities, community, culture, and brand. The supervisor acts as a strategic partner, proposing, planning, and executing engaging events while managing budgets and ensuring an exceptional participant experience. This individual coaches teams on hospitality standards, proactive service, owner mentality, and client relationship management.

Responsibilities

Lead the day-to-day operations of the workplace experience team, including food service/catering hospitality and events.
Serve as a visible and approachable workplace ambassador for employees, guests, executives, and stakeholders.
Promote an elevated hospitality culture focused on anticipation, responsiveness, and exceptional service.
Drive continuous improvement through employee feedback, service observations, and workplace trends.
Coach workplace experience team members on service excellence, professionalism, and client engagement.
Support initiatives that enhance productivity, collaboration, and employee satisfaction.
Oversee food service/catering operations for daily programs, executive meetings, town halls, and special events.
Manage vendor relationships, ensuring food quality, presentation, service standards, and budget compliance.
Monitor utilization, attendance trends, food waste, and spend, recommending improvements.
Coordinate dietary accommodations and hospitality requirements for meetings and events.
Maintain the food & beverage inventory program, including PAR levels, displays, labeling, rotation, expiration, and storage.
Lead on-site and off-site employee events, workplace activations, town halls, leadership forums, executive/investor functions, and client-facing events.
Manage event planning, logistics, budgets, venues, catering, vendors, registration, guest experience, A/V coordination, communications, and day-of execution.
Complete event reporting and post-event reviews, implementing lessons learned.
Develop and execute an annual experience calendar focused on well-being, engagement, productivity, and brand activation.
Plan curated experiences including engagement activities, pop-up events, and surprise & delight opportunities.
Partner with client stakeholders to create innovative experiences that strengthen workplace culture and employee connection.
Measure participation and satisfaction, gather feedback, and report program effectiveness.
Build strong relationships with client leaders and stakeholders, serving as a trusted advisor.
Anticipate client needs, proactively provide solutions, and participate in operational reviews.
Ensure expectations are met or exceeded through consistent execution and follow-through.
Communicate clearly regarding event status, risks, budget impacts, and service opportunities.
Manage food service/catering and event budgets, monitor spend against forecasts, and identify cost-saving opportunities.
Track catering spend, cost per attendee, event participation, employee satisfaction, vendor performance, budget performance, and food waste reduction.
Prepare monthly reports and recommendations for continuous improvement.
Conduct routine inspections to ensure hospitality and event spaces meet quality standards.
Maintain the readiness of conference centers, event venues, executive spaces, and shared workplace areas.
Collaborate across Facilities Management, Reception, and Workplace Experience teams.
Escalate and resolve service issues with urgency and professionalism.
Support emergency response and business continuity activities during special events.
Oversee food service/catering vendors and supervise Hospitality event support team members.
Provide onboarding, coaching, and ongoing performance development.
Reinforce elevated hospitality standards, appearance expectations, and operating procedures.
Foster teamwork, accountability, and continuous improvement.
Lead weekly “Service Huddle” meetings and coordinate event-readiness reviews.

Requirements

Bachelor’s degree or equivalent experience.
4-7 years of experience in hospitality, workplace experience, event management, hotel operations, client services, or corporate hospitality.
Experience managing events ranging from small executive meetings to large-scale gatherings.
Experience managing vendors, catering programs, and budgets.
Strong client relationship and stakeholder-management skills.
Experience in financial services, corporate hospitality, luxury hotel operations, or workplace experience environments (preferred).
Hospitality, Event Management, or Facility Management certification (preferred).
Experience supporting executive leadership and VIP events (preferred).

Skills

Hospitality mindset and service excellence
Executive presence and professional judgment
Client relationship management and communication
Event planning and execution
Financial acumen and vendor management
Strategic thinking and problem solving
Team leadership
Adaptability
Attention to detail
Organization and planning
Food service/catering operations
Vendor management
Budget management
Event logistics
Guest experience management
Inventory management
Reporting and analysis

Location

New York, New York, United States

Work Type

On-site
Full-time
Part-time

Experience Level

4-7 years

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$82,000—$82,000 USD

Benefits

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Career Growth opportunities
Learning & Development programs
Recognition programs
Paid Time Off (minimum 80 hours/calendar year for full-time)
Bonuses for employee and client referrals

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
We help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.