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About the Role
As a Software Engineer II at Honeywell, you will design, develop, and maintain software applications, collaborate with cross-functional teams, and ensure timely project completion. You will impact innovative solutions driving efficiency and productivity, reporting directly to the Sr. Software Engineer Manager. This role is crucial for delivering cutting-edge software solutions that improve productivity and customer satisfaction, while advancing your technical skills and career growth within a dynamic and supportive environment.
Responsibilities
- Bridge customer signals and telemetry by translating qualitative signals into precise telemetry queries and generating exec-ready recommendations.
- Own account health and retention by defining, maintaining, and defending the customer health score, monitoring churn and retention, and surfacing expansion and risk signals.
- Reconcile CRM and platform data to ensure a single, trusted version of the truth for Customer Success, Analytics, and Engineering.
- Lead executive-level QBRs, presenting recommendations supported by clear evidence of customer outcomes.
- Frame and answer business questions with data, building cohort analyses, retention curves, and churn metrics, and separating correlation from causation.
- Build and maintain the data foundation using SQL and Python/pandas.
- Work in a cloud data warehouse such as Snowflake, applying sound data modeling principles.
- Collaborate across CSM, analyst, and engineering teams, communicating fluently with each audience.
- Contribute to continuous improvement through code and query reviews, troubleshooting, and process enhancement.
Requirements
- 3+ years of Customer Success experience, including owning account health, churn/retention, defining health scores, running QBRs, and tying usage to business outcomes.
- 3+ years of Data Analysis experience, including framing business questions, analyzing cohorts, retention, churn, and understanding correlation vs. causation.
- 3+ years of Database experience, including SQL (joins, CTEs, window functions), reading ERDs, understanding data modeling, and working in a cloud warehouse.
- 3+ years of Integration layer experience, including translating signals to queries, reconciling CRM and platform data, and generating recommendations from raw data.
- Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, or mathematics.
- Familiarity with Agile development methodologies.
- Ability to work effectively in a team environment.
- Experience with cloud platforms, microservices architecture, and containerization technologies.
- Strong problem-solving skills, attention to detail, and ability to adapt to changing priorities.
- Knowledge of cybersecurity principles and best practices.
- Experience with automated testing frameworks and DevOps practices.
- Must be a U.S. Person (U.S. citizen, U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status OR have the ability to obtain an export authorization).
Skills
- Customer Success
- Data Analysis
- Database Management
- SQL
- Python
- pandas
- Cloud Data Warehousing
- Snowflake
- Data Modeling
- ERDs
- Normalization
- Star Schema
- Agile Methodologies
- Cloud Platforms
- Microservices Architecture
- Containerization Technologies
- Problem-Solving
- Attention to Detail
- Adaptability
- Cybersecurity Principles
- Automated Testing Frameworks
- DevOps Practices
Location
- Atlanta, GA
Work Type
- Hybrid
Experience Level
- Software Engineer II
- 3+ years Customer Success
- 3+ years Data Analysis
- 3+ years Database
- 3+ years Integration layer
Education Level
- Bachelor’s degree in a technical discipline (science, technology, engineering, mathematics)
Benefits
- Employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
About the Company
- Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization.
- We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.
- Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
- Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world.
- We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer.
- By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.