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About the Role
The Individual Giving Assistant supports The Frick Collection’s members and donors by providing a high level of customer service. This role serves as a primary point of contact for members, supports donor acknowledgement and stewardship, and maintains database records. The Assistant also provides administrative and on-site support for member events and programs.
Responsibilities
- Provide excellent customer service to members via phone and email, addressing inquiries about museum offerings and benefits.
- Listen to and respond to member feedback, collaborating with the Individual Giving team to resolve issues.
- Manage the membership and donor acknowledgement process for specific donor levels, ensuring timely and accurate acknowledgements.
- Produce in-house acknowledgement letters and coordinate with the mail house for outgoing acknowledgements.
- Maintain accurate and up-to-date donor and membership records in the database.
- Provide administrative support to the Individual Giving team, including preparing materials and tracking information.
- Support member events and programs with on-site assistance, including occasional evening and weekend events.
Requirements
- 1-2 years of experience in customer service, nonprofit, development, membership, or administrative roles and/or internships.
- Strong customer service and communication skills with a friendly and professional demeanor.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
- Comfortable working in a fast-paced environment and handling inquiries with patience and good judgment.
- Familiarity with databases and Microsoft Office (Outlook, Word, Excel) is preferred.
- Ability to interact in-person with colleagues.
- Ability to use common office tools and machines (computer, phone).
- Ability to traverse throughout the office and building(s) and visit different levels.
- Ability to carry/transport materials weighing up to 20 pounds.
Skills
- Customer service
- Communication skills
- Organizational skills
- Attention to detail
- Database management
- Microsoft Office Suite (Outlook, Word, Excel)
Location
- New York, NY
Work Type
- Full-time
- Onsite
Experience Level
- 1-2 years
Salary/Compensations
- $62,000
Benefits
- 14 paid holidays (including federal holidays, Juneteenth, Election Day, and floating holidays)
- Accrual of up to 12 sick days and 15 vacation days in the first year, increasing to 25 vacation days in subsequent years
- Paid bereavement and family leave
- Health, Dental, and Vision insurance (employer-sponsored)
- Short and Long Term Disability and Life Insurance (fully covered by employer)
- Retirement savings plan (403(b))
- Defined benefit pension plan
- Retiree health benefits
- Employee Assistance Plan
- Discount on Citi Bike memberships
- Discount on bike helmets
- Discounted transit benefit
- Flexible spending accounts (health, dependent care, commuting)
About the Company
- Internationally recognized museum and research center known for its distinguished Old Master paintings and European sculpture and decorative arts.
- Collection originated from Henry Clay Frick, bequeathed to the public.
- Holdings encompass masterworks from the Renaissance through the nineteenth century, more than doubling in size since 1935.
- Includes the Frick Art Research Library, a top art history research center.
- Underwent comprehensive renovation and reopened in April 2025.
- Promotes an open and welcoming workplace culture that supports work-life balance.
- Offers competitive salaries and exceptional benefits in a beautiful work setting.
Equal Opportunity
- Provides equal opportunity to all employees and applicants for employment without regard to personal characteristics such as race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or other characteristics protected by law.
- Policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.