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About the Role
Service Manager at Bristol Heights, responsible for organizing, prioritizing, and guaranteeing service requests and repairs are made correctly and in a timely manner. This role involves daily inspections of grounds and buildings to minimize liability and ensure excellent curb appeal, overseeing turnkey operations, and managing vacant units to ensure they are rent-ready promptly. The position requires understanding and executing service requests using computer software systems and performing turnkey work as needed.
Responsibilities
- Organize, prioritize, and guarantee service requests and repairs are made correctly and in a timely manner.
- Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times.
- Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner.
- Understand and execute service requests using computer software systems daily.
- Perform turnkey work as required and ensure all make-readies are inspected.
- Follow the standard operating procedures.
- Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations.
- Follow and enforce the company's policies and procedures.
- Communicate effectively with residents, fellow associates, vendors, and supervisors.
- Work with community director to handle maintenance-related resident problems.
- Assist community director with documenting counseling sessions with maintenance staff.
- Maintain a preventative maintenance program to minimize emergency and service repairs.
- Maintain hazard communications program; teach and promote safe work practices.
- Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary.
- Work with community director to obtain competitive bids for maintenance-related expenses.
- Understand and adhere to budget guidelines.
- Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director.
- Monitor inventory and maintain appropriate levels of parts and supplies.
Requirements
- 1+ years of hands-on general maintenance experience.
- Strong proficiency with property management software systems.
- Availability to work a flexible schedule, including weekends.
- Rotating on-call responsibility for after-hours emergencies.
- Valid driver's license and/or access to reliable transportation.
Skills
- Property management software systems
- Hazard communications
- Preventative maintenance
Location
- Bristol Heights
Work Type
- Full-time
Experience Level
- 1+ years of hands-on general maintenance experience
Education Level
- EPA/HVAC license or certification
Benefits
- Competitive Pay
- 401k with Company Match
- Comprehensive Medical, Dental and Vision Plans
- Paid Life Insurance
- Employee Referral Program
- Short and Long Term Disability
- Paid Time Off
- Employee Rent Discount Program
- Rapidly Growing Company with Opportunities for Growth
About the Company
- At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.
- Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle!
- If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!
Equal Opportunity
- Applicants are evaluated on the basis of job qualifications—not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.