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About the Role
The Quality Engineer (QE) is responsible for assuring the internally visible performance of product for the USA Craftory. The QE will work closely with Production to optimize product, quality, production yield, throughput, efficiency, and cost. The Quality Engineer will manage the internal quality performance metrics and provide leadership in quality system development, sustainment, corrective actions, and strategic improvement for internal production quality.
Responsibilities
- Lead, facilitate and support corrective actions and strategic improvement projects using scope-appropriate methods such as Kaizen, Practical Problem Solving, 8D and Lean/Six Sigma
- Monitor internal quality data to analyze and report events, trends and overall performance; owner and administrator for production quality KPI metrics
- Assist Engineering, Continuous Improvement, Procurement, Maintenance, Environmental Health & Safety, and Manufacturing to increase the capabilities and effectiveness of In Process Quality Control, systems, and processes
- Engage in regular communication and production quality feedback originating from internal craftory teams and external customers experiencing pass-thru quality escapes
- Advocate strongly for our production quality and workmanship, working to ensure Gibson will perform at or above market expectations
- Coordinate and lead internal production quality reviews and factory product/process audits
- Work with cross-functional teams including Engineering, Manufacturing, Procurement and Gibson suppliers to develop, define and refine product and process quality requirements
- Adherence to the Gibson Cardinal Safety Rules as per the Gibson Playbook for Cardinal Safety Rules and General Safety Rules.
- Obligation to submit safety observations for identified hazards using the safety observation QR code.
- Support the comprehensive Safety Management System (SMS) to ensure a safe work environment, maintain compliance with regulations, and improvement of our safety processes.
- Other duties as assigned.
Requirements
- Strong working knowledge of Microsoft Office suite applications (Word, Excel, PowerPoint)
- Strong project management skills – including planning, tracking and team leadership
- Outstanding organizational and time management skills - with the ability to prioritize and make flexible, dynamic adjustments
- Able to proactively question / challenge to identify root-cause problems and prioritize solutions in a timely manner
- Results-oriented and driven, with a track record for delivering to plan
- Demonstrated experience in building strong working relationships with Product Development, Engineering, Manufacturing and Procurement teams
- Excellent written & oral communication skills; strong, demonstrated experience in technical writing
- Project management skills combined with ability to work as part of a team
- Advanced understanding of Lean and Six Sigma improvement methods
- Passionate about working and winning in a team environment.
- Results oriented and driven, with a track record for delivering to plan
- Flexibility to adapt quickly to changing circumstances. Able to proactively question and challenge to prioritize and identify solutions in timely manner
- Clear and logical thinker
- Relish working in a company with a diverse, challenging, and fast paced environment
- Enjoys following a process through and communicating progress in a team environment
- High-energy, dynamic individual who strives for continuous improvement
- A strong desire to succeed and pursue continued professional growth and development
- Ability to handle stress and calmly lead others through issues
- Ability to clearly communicate requirements, needed actions and status/progress
- Detail-oriented and highly organized
- Creative, collaborative and effective problem solver and team contributor
- Curious in nature; always looking to question, learn & look for better ways to do things
- Personable, fun, team-oriented
Skills
- Statistical analysis applications (Minitab, Power BI, JMP, SigmaXL)
- Personal hands-on experience with guitars, amplifiers, and electronics
Location
- Office based
Work Type
- Full-time
Experience Level
- 5+ years’ direct experience in a quality engineering role directly supporting factory operations
Education Level
- Bachelor’s degree in engineering OR equivalent technical field plus relevant work experience
About the Company
- Gibson Cardinal Safety Rules
- Gibson Playbook for Cardinal Safety Rules and General Safety Rules
- Safety Management System (SMS)