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About the Role
In our NIKE Retail Stores, we are seeking a Coach to lead and motivate a team, manage daily business operations, and ensure a premium brand experience for consumers. This role involves being a brand ambassador, ensuring compliance with NIKE standards, and cooperating with business partners.
Responsibilities
- Using expertise in exceptional consumer service to serve and deliver a premium brand experience.
- Leading, coaching, and motivating employees in your department.
- Ensuring an excellent work atmosphere.
- Managing the daily business in your department to reach sales targets.
- Identifying and improving areas based on consumer feedback.
- Being a brand ambassador for NIKE’s initiatives, including training the team.
- Ensuring the store complies with all NIKE standards and guidelines.
- Cooperating with business partners across stores and HQ.
- Leading a team for efficient product receiving, inventory accuracy, and visual presentation.
- Ensuring smooth inventory processes for a full and presentable sales floor.
- Overseeing the overall product journey in store.
- Being responsible for monthly initiative launches.
- Using reporting tools for commercial decisions.
- Achieving accurate inventory to fulfill digital orders.
- Ensuring the team delivers the highest quality athlete experience.
- Leading team engagement on NIKE Community Ambassador activities.
- Overseeing hiring processes, including onboarding.
- Being responsible for store scheduling.
- Working collaboratively to implement and maintain a positive NIKE culture.
- Leading by example in sales floor service and bringing the consumer journey to life.
- Ensuring the team is equipped with brand knowledge regarding consumer service and digital service enablers.
- Completing specific training and sharing completion with athlete services.
- Using data and analytics to provide insights and partner for continuous improvement.
Requirements
- Experience in retail and/or leadership positions.
- Very good command of English language (written and spoken).
- Experience and competency in serving exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong focus on communication.
- Flexibility to work in shifts and on weekends.
Skills
- Exceptional consumer service
- Leadership
- Coaching
- Motivation
- Sales target management
- Visual merchandising
- Brand ambassadorship
- Team training
- Inventory management
- Reporting tools
- Hiring processes
- Store scheduling
- Data and analytics
- Communication
Experience Level
- Experience in retail and/or leadership positions
Salary/Compensations
- Attractive salary that evolves with the market and experience
Benefits
- Opportunity on receiving monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package, Pension & Share scheme
- Staff dress to represent NIKE and foster our team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments
About the Company
- Our mission is to bring inspiration and innovation to every athlete in the world.
Equal Opportunity
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)