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About the Role

Envoy Air is seeking a Supervisor - Airport Services to coordinate day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.

Responsibilities

Supports the Manager in meeting operational performance targets and monitoring the station operation budget.
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures.
Reviews and standardizes procedures to improve operational efficiency.
Maintains station compliance and personnel adherence to policies, procedures, safety rules, and regulations.
Investigates and resolves customer service and operational issues.
Participates in operational conference calls, station audits, and prepares reports.
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff.
Maintains records such as time and attendance, personnel files, and performance.
Provides guidance, coaching, and counseling to the team on performance issues.
Works in the operation during peak or irregular periods as necessary.

Requirements

Minimum Age: 18
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license, or maintain all necessary authority and identification to travel for business needs.
Previous work experience in an airline or airport capacity.
Proven leadership and analytical skills.
Ability to effectively and efficiently manage multiple and often competing priorities.
Demonstrated ability to communicate verbally and in writing.
Willing and able to work non-standard work schedules when necessary.
Possess the legal right to work in the United States.
Must be able to read, write, fluently speak and understand the English language.
Must be able to perform all duties under sometimes stressful conditions.
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
Ability to adapt to the changing needs of the business is critical.

Skills

Leadership skills
Analytical skills
Communication skills (verbal and written)
Organizational skills
Decision-making skills
Interpersonal skills

Location

Dallas/Fort Worth
Chicago
Miami
Los Angeles

Work Type

Full-time

Experience Level

Supervisor
Team lead
Managerial role preferred
Minimum one year customer service experience preferred

Education Level

High school diploma or GED equivalent
College coursework or college degree desirable

Salary/Compensations

$41,190.24 / yr

Benefits

Amazing employee flight privileges within the American Airlines global network
Training and development programs
Comprehensive health and life benefits (subject to location)

About the Company

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world.
Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles.

Equal Opportunity

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.