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About the Role

We are seeking a strategic, entrepreneurial, and execution-focused Principal/Director Product Manager, Services to identify, validate, launch, and scale innovative healthcare workforce solutions that combine technology, operational services, and industry expertise. This role operates at the intersection of product management, business strategy, operations, customer experience, and innovation, leading the development of new offerings from concept through commercialization.

Responsibilities

Identify emerging customer needs, market opportunities, and strategic growth areas.
Lead customer discovery, concept validation, pilot programs, and market testing.
Develop business cases, investment recommendations, and commercialization strategies.
Evaluate and prioritize opportunities across healthcare workforce services, technology-enabled solutions, and adjacent markets.
Partner with executive leadership to shape innovation priorities and growth investments.
Drive initiatives from idea through launch, adoption, and scale.
Define product vision, value propositions, roadmaps, and success metrics for new offerings.
Establish pricing, packaging, positioning, and go-to-market recommendations.
Balance customer value, operational feasibility, and business viability in product decisions.
Develop strategic recommendations using customer insights, market trends, and data-driven analysis.
Monitor market dynamics, competitive trends, regulatory considerations, and industry developments.
Design scalable service offerings that combine people, process, and technology.
Partner with operational leaders to define service delivery models, workflows, quality measures, and success metrics.
Identify opportunities to improve efficiency, quality, customer outcomes, and operational leverage.
Ensure service models can be adopted, implemented, and scaled effectively.
Identify opportunities where technology can enhance customer experience, provider engagement, service performance, and operational scale.
Translate business needs and operational workflows into product requirements, process improvements, and digital experiences.
Lead build-versus-buy-versus-partner evaluations and vendor assessments.
Ensure technology investments align with strategic objectives, customer outcomes, and long-term scalability.
Engage directly with customers to understand challenges and validate solutions.
Serve as the voice of the customer across Product, Operations, Technology, and Commercial organizations.
Leverage customer insights, analytics, and market research to guide product strategy and investment decisions.
Conduct competitive analysis and identify opportunities for differentiation.
Measure adoption, satisfaction, operational impact, and business outcomes.
Lead complex initiatives across Product, Engineering, Operations, Sales, Marketing, Finance, Customer Success, and Executive Leadership.
Influence decisions without direct authority through strong business acumen, strategic thinking, and executive communication.
Facilitate alignment among diverse stakeholders and competing priorities.
Present business cases, strategic recommendations, roadmap updates, and performance outcomes to senior leadership.
Drive accountability and momentum across teams to achieve desired business results.

Requirements

Bachelor's degree in Business, Healthcare Administration, Finance, or a related field, or equivalent experience.
10+ years of experience in Product Management, Strategy, Consulting, Innovation, Business Operations, or related disciplines.
Demonstrated experience launching and scaling new products, services, or business offerings.
Proven success leading initiatives that combine operational services and technology-enabled experiences.
Strong customer discovery, market validation, and product strategy capabilities.
Experience developing business cases, financial models, and investment recommendations.
Exceptional analytical, problem-solving, and decision-making skills.
Superior written, verbal, and executive-level communication skills.
Ability to influence senior leaders and cross-functional teams without direct authority.
Track record of operating successfully in ambiguous, fast-moving, and evolving environments.

Skills

Strategic Thinking
Customer Obsession
Entrepreneurial Mindset
Systems Thinking
Executive Influence
Results Orientation
Experience in healthcare, workforce solutions, staffing, healthcare technology, marketplace businesses.
Experience bringing new offerings from concept through pilot and commercialization.
Experience leading or supporting enterprise-scale transformation initiatives.
MBA or equivalent combination of advanced education and relevant leadership experience.

Location

U.S. geographic markets

Work Type

work-from-home options available

Experience Level

10+ years of experience
Director-level

Education Level

Bachelor's degree in Business, Healthcare Administration, Finance, or a related field, or equivalent experience.
MBA or equivalent combination of advanced education and relevant leadership experience.

Salary/Compensations

$146,200 -- $282,600 annually

Benefits

401(k) retirement plan with company match
Medical and dental coverage
Onsite health centers
Corporate wellness programs
Free behavioral health appointments
Flexible work schedules
Recognition programs with rewards including trips, cash, and paid time off
Paid parental leave
Fertility coverage
Adoption assistance
Marriage counseling
Tailored training resources including free LinkedIn learning courses
Volunteer time off
Employee-driven matching grants
Tuition reimbursement programs

About the Company

CHG shook things up in 1979 by inventing the locum tenens staffing model.
We connect doctors with patients who need their care.
As the largest physician staffing firm in America, our providers treat millions of patients each year.
Our industry is growing and demand is high.
This means you’ll have plenty of opportunities to grow and develop in your career.
Keeping healthcare healthy can be as fun as it is rewarding.

Equal Opportunity

CHG Healthcare values a diverse and inclusive workforce.
We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer.
We are an at-will employer.