Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Relationship Manager role.
Rezi rewrites your resume against Util-Assist Inc.'s job description. Free.
Tailor your resume to this Client Relationship Manager role.
Rezi rewrites your resume against Util-Assist Inc.'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Relationship Manager posting at Util-Assist Inc. — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Relationship Manager posting at Util-Assist Inc. — free, in seconds.
About the Role
The Client Relationship Manager plays a crucial role in building and maintaining long-term relationships with clients to ensure their service requirements are met and issues are resolved. The incumbent collaborates with departments and working groups to improve customer support programs and enhance satisfaction in order to retain clients.
Responsibilities
- Act as the main point of contact with clients and develop plans to provide solutions for their business requirements.
- Meet regularly with clients and resolve client concerns.
- Liaise with direct service channels to ensure client needs are fulfilled effectively.
- Collaborate with other departments to ensure clients are satisfied with organizational products and services.
- Support clients through project cycles to ensure they have a positive experience and ensure transparency throughout the process.
- Work with the project team to clarify client scope and expectations and ensure consistent, on-time deliverables.
- Develop and coordinate Statements of Work (SOWs), working with clients and internal teams to ensure scope, deliverables, timelines, and requirements are accurately documented.
- Work with client procurement teams to facilitate procurement requirements, including the processing of purchase orders (POs) and related documentation.
- Work as an intermediary between clients and vendors and coordinate meetings to discuss business requirements and solution business challenges.
- Assist with contract negotiations, product and pricing details for clients.
- Coordinate with clients and internal teams to support timely and accurate invoicing, including following up on required documentation and approvals.
- Deliver correspondence regarding problem resolutions, product and service features/upgrades and company changes, for new and existing customers.
Requirements
- 3-5 years’ experience working in a professional services industry managing a portfolio of clients
- Prior experience in sales, account management and/or a customer service role
- Advanced knowledge of client operations to support the development of client solutions
- Strong knowledge of the utility industry
- Expert MS Office skills
- Successful candidates must complete a SIN and passport verification and pass a police vulnerability check.
- Candidates must have current legal authorization to work in Canada or the U.S.
Skills
- Ability to inspire, influence and negotiate business deals with clients
- Strong organizational and time management skills
- Advanced problem-solving skills and the ability to develop solutions to enhance client efficiency and productivity
- Expert team collaboration skills and the ability work with other departments to develop strategies that benefit clients
- Advanced entrepreneurial skills with the ability to deliver innovative, creative and custom client solutions
- Strong leadership skills
Location
- Greater Toronto Area
Work Type
- Hybrid
- Onsite
Experience Level
- 3-5 years
Education Level
- Bachelor of Business Administration
- Communications
- Marketing
Salary/Compensations
- $90,000 - $125,000 a year
Benefits
- Flexible work environment
- Hybrid work arrangements
- Adaptable hours
- Summer Hours Program
- Upfront Vacation
- Birthday Day Off
- Comprehensive Wellness Support
- Full Employee Assistance Program with mental health resources
- Nutritional Health Coaching
- Career Growth opportunities
- Competitive Compensation
- Generous health and dental coverage
- RRSP matching
- Parental Leave Top-Up
About the Company
- Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America.
- We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services.
- From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.
- At Util-Assist, our people are our power.
- We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble.
- Recognized as a Great Place to Work®, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.
- Learn more at www.util-assist.com.
Equal Opportunity
- Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
- We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request.
- All accommodation requests will be handled confidentially.