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About the Role
This role involves supervising and directing sales floor operations, including customer service, merchandising, and health and safety. You will manage and delegate tasks to Associates, mentor them to ensure they are well-trained, and provide exceptional customer service while achieving sales goals. The position also requires evaluating service quality, maintaining product knowledge, ensuring transaction accuracy, and supervising shipping and receiving operations.
Responsibilities
- Supervise and direct sales floor operations in the areas of customer service, merchandising, housekeeping standards, shipping and receiving and health and safety
- Manage and delegate tasks to Associates and provide support to drive productivity and achieve service and sales goals
- Mentor and guide Associates to ensure they are well trained and capable of performing assigned tasks and providing service
- Provide exceptional and responsive customer service while achieving sales and conversion goals
- Evaluate and continuously improve the quality of service; investigate, resolve and escalate customer matters as appropriate
- Maintain knowledge of product selection, location, features and benefits, and in-store promotions and marketing initiatives
- Ensure accuracy in all transactions, inventory and store procedures
- Supervise and direct shipping and receiving operations
- Perform other directives as assigned
Requirements
- Computer skills; ability to learn technological systems with ease
- Leadership skills and ability to make decisions under pressure
- Strong problem-solving aptitude
- Availability must include extended days, evenings and weekends
- Work additional shifts during peak holiday season
- Flexibility to transfer to other store locations as needed
- Lift up to 40lbs
- Ladder use to 10 feet
- Stand/walk for 8 hours
Skills
- Customer service
- Merchandising
- Housekeeping
- Health and safety
- Leadership
- Problem-solving
- Sales
- Inventory management
- Shipping and receiving
Location
- GTA
Work Type
- Part-time
- Contract
Experience Level
- Shift Leader
Salary/Compensations
- $19.20 per hour
Benefits
- Fast-paced, dynamic, engaging work culture
- Generous staff discount
- Flexible work schedule
- Ongoing training and development
About the Company
- Kitchen Stuff Plus is an award-winning Canadian retailer of modern, unique, and affordable home solutions.
- Founded in 1987 with the belief that customers deserve a value-added shopping experience.
- Provides incredible savings, superior selection, and exceptional service.
- Has loyal and enthusiastic customers.
Equal Opportunity
- Kitchen Stuff Plus encourages, supports, and celebrates a diverse and inclusive environment for all.
- Values each employee’s uniqueness, which reflects the communities and customers served.
- Is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, or any other status protected by the Human Rights Code.
- Recruitment program includes an accommodation process for employees with disabilities.
- If accommodation is required, KSP will work together to meet needs.