Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against Engage Hospitality's job description. Free.
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against Engage Hospitality's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at Engage Hospitality — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at Engage Hospitality — free, in seconds.
About the Role
This position assists the General Manager in overseeing Front Office, Housekeeping, and Bar Operations. Key responsibilities include training and managing staff, delivering quality customer service, managing accounts receivable, and resolving guest issues. The role is crucial for maintaining communication between departments and ensuring smooth hotel operations.
Responsibilities
- Supervise Front Office personnel in greeting guests, handling transactions, and operating computer systems.
- Oversee housekeeping and laundry staff to maintain hotel cleanliness standards.
- Direct Front Office activities, ensuring adherence to hotel standards, policies, and procedures.
- Greet guests warmly and manage registration procedures.
- Provide supervisory assistance to Front Office personnel for escalated situations.
- Assist guests with issues and complaints empathetically, focusing on satisfaction.
- Collaborate with staff to ensure high-quality customer service.
- Resolve and communicate customer service issues to the General Manager.
- Ensure staff maintains proper grooming and uniform standards.
- Select, hire, and train qualified personnel in all areas of responsibility.
- Implement fair disciplinary actions with supportive documentation.
- Prepare department schedules.
- Monitor and analyze Front Office payroll to optimize guest services and profit.
- Achieve optimal occupancy and average room rate to maximize revenue.
- Keep departments informed of business fluctuations, special guests, and groups.
- Develop and maintain effective inter-departmental relationships for productivity and guest service.
- Build client relationships, track return guests, and provide personalized services.
- Display a high degree of professionalism and integrity.
- Suggest operational improvements to increase guest satisfaction, revenue, and reduce costs.
- Respond properly to and supervise hotel emergency or safety situations, training employees on procedures.
- Oversee all property operations in the General Manager’s absence.
- Manage Account Receivable, including daily invoicing, payment posting, and follow-up on overdue accounts.
- Perform other related duties as instructed by management.
- Act as the Manager on Duty in the absence of the General Manager.
Requirements
- A minimum of 2 years hospitality experience.
- Previous food and beverage operations in a bar and restaurant environment is a must.
- Previous guest services experience preferred.
- Proficient in guest services and team development.
- Excellent written and oral communication skills.
- Strong leadership skills and interpersonal communication skills.
- Excellent computer and typing skills.
- Microsoft Office proficiency.
- Ability to work a flexible schedule, including evenings, holidays, and extended hours based on business needs.
- Ability to stand for long periods of time (which may include an entire shift).
Skills
- Guest services
- Team development
- Written communication
- Oral communication
- Leadership
- Interpersonal communication
- Computer proficiency
- Typing proficiency
- Microsoft Office proficiency
- Opera system knowledge (plus)
- IHG experience (plus)
Experience Level
- 2 years hospitality experience
Education Level
- College degree preferred or equivalent training/experience
Benefits
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
About the Company
- Employees are expected to demonstrate Hyatt's service culture by: Delivering exceptional guest experiences. Treating guests and colleagues with respect and professionalism. Maintaining high standards of cleanliness, safety, and quality. Working collaboratively to achieve hotel goals. Upholding Hyatt's commitment to diversity, inclusion, and integrity.