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About the Role
Monitor reception areas, greet patients, update chart information, and effectively initiate patient visits. Grace Health is a faith-based, federally qualified community health center (FQHC) providing primary health services to underserved, underinsured, and uninsured individuals in southeastern Kentucky. Our mission is to show the love and share the truth of Jesus Christ through compassionate, high-quality, primary health care for the whole person.
Responsibilities
- Open office daily and provide an adequate reception area environment for all patients.
- Update patient’s demographic and insurance information at each visit.
- Communicate and interact effectively with patients and families, physicians, and peers to maximize successful patient outcomes.
- Answer telephone calls courteously and direct calls appropriately.
- Monitor the Schedule for workflow and patient wait times.
- Create new charts and encounters through electronic registration.
- Obtain proper patient identification and pictures, including any custody/guarantor documents.
- Register each patient to create encounters electronically while obtaining and inputting correct patient information.
- Collect co-pays and receive cash and check payments.
- Verify Insurance Coverage and Information for each patient.
- Check EHR tasks and handle requests and jobs assigned therein efficiently.
- Close Clinic as assigned.
- Cover the patient check out and scheduling position for breaks, lunch, and other absences.
- Provide spiritual care for the patients.
- Perform all aspects of the sliding fee process.
- Perform encounter audits.
- Follow policies and procedures of the office, including administrative, clinical, quality assurance, and personnel.
- Maintain good attendance (daily meetings and other assignment tasks).
- Maintain timely documentation of all work assignments.
- Maintain patient confidentiality.
- Routinely keep the supervisor informed about attendance and job assignments.
- Be flexible in being able to multitask.
- Work effectively and at an efficient pace.
- Work cooperatively with physicians, administration, and peers.
- Embrace a team-based approach to patient care and understand that each role is important to our success.
- Demonstrate excellent team communication and coordination to provide quality patient care.
- Communicate with community organizations, health plans, facilities, and specialists.
- Understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
- Demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
- Participate in Continuous Quality Improvement activities within the organization to ensure patients receive high-quality care.
- Participate in the process of improving quality outcomes.
- Participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
- Participate in Grace Health's advocacy program.
Requirements
- Must be able to assist in advancing Grace Health’s mission.
- Must be able to perform each essential duty satisfactorily.
- Regularly required to talk or hear.
- Frequently required to stand, walk, sit; and use hands to finger, handle, or feel objects, tools, or controls.
- Occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.
- Must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Skills
- Pleasant personality
- Cooperative attitude
- Written and oral communication skills
- Organized work habits
- Computer skills
- Proficient in PM and EHR software
Location
- Southeastern Kentucky region
Work Type
- Full-time
Experience Level
- At least two (2) years Medical Office experience preferred
Education Level
- High School Diploma or Equivalent
About the Company
- Grace Health is a faith-based, federally qualified community health center (FQHC).
- We provide primary health services to underserved, underinsured, and uninsured individuals in the southeastern Kentucky region.
- Our mission is “to show the love and share the truth of Jesus Christ to southeastern Kentucky, through access to compassionate, high-quality, primary health care for the whole person”.
- The noise level in the work environment is usually moderate.
Equal Opportunity
- Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.