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About the Role

The Medical Assistant is an essential part of the care team, playing a vital role in ensuring exceptional patient care and operational efficiency. This role involves a range of clinical and administrative tasks to support patient flow and care delivery within a community health organization.

Responsibilities

Prepare patients for examination by taking vital signs, documenting medical history, and verifying the purpose of the visit.
Assist healthcare providers during patient examinations, procedures, and treatments.
Perform basic laboratory/point-of-care tests, such as blood drawings, urinalysis, and specimen collection.
Administer medications, injections, and immunizations as directed by healthcare providers.
Prepare exam rooms by ensuring cleanliness and availability of necessary supplies.
Maintain and manage medical equipment, ensuring proper functioning and cleanliness.
Ensure a clean and safe environment by maintaining infection control protocols.
Educate patients about medical procedures, treatments, and medication instructions.
Provide patients with information about preventive care, lifestyle modifications, and self-management techniques.
Answer patient inquiries regarding test results, medications, and referrals.
Ensure effective communication between patients, healthcare providers, and other staff members.
Foster a supportive and empathetic environment to enhance patient satisfaction.
Assist with patient scheduling, appointment reminders, and coordination of referrals.
Maintain accurate and up-to-date electronic medical records (EMR) and other patient documentation.
Prepare and organize patient charts for scheduled appointments.
Ensure compliance with privacy and confidentiality regulations.
Provide translation services when necessary (English/Spanish).
Assist in patient check-in and check-out processes, including verifying personal information and insurance details.
Manage incoming calls, schedule appointments, and coordinate patient flow to optimize efficiency.
Actively engage in PCMH initiatives, such as care coordination and patient engagement.
Collaborate with healthcare professionals to enhance the quality and coordination of care.
Contribute to the collection and analysis of patient feedback and satisfaction surveys.
Assist in the implementation of PCMH-related protocols and processes.
Participate in ongoing training and professional development to ensure PCMH compliance.

Requirements

High school diploma or GED.
Completion of a recognized Medical Assistant training program.
Bilingual in English and Spanish.
Basic Life Support certificate (BLS).
Basic knowledge of medical terminology and procedures.
Experience with electronic health record systems (EHR).
Ability to maintain the highest level of confidentiality when dealing with patient records and personal information.
National Certification as a Medical Assistant (preferred).
Six months of medical assistant experience in a healthcare setting (preferred).
Non-profit, community health care setting experience (preferred).
Phlebotomy experience (preferred).
Proficiency in using electronic health record (EHR) systems (preferred).
Proficiency in Microsoft Office applications: Outlook, Word, Excel (preferred).
Experience working with underserved populations (preferred).
Must be able to complete each of the essential job requirements satisfactorily.
Must meet specific immunization standards, including documentation of current immunizations (Varicella, TDAP, COVID-19, MMR, Hepatitis B) and TB test results valid within the last two (2) years.

Skills

Excellent interpersonal and communication skills
Compassionate and patient-focused approach to customer service
Strong organizational skills with attention to detail
Ability to multitask in a fast-paced environment
Ability to maintain patient confidentiality
Professionalism
Flexibility to work evening, weekend, or rotating shifts
Medical terminology
Medical procedures
Electronic health record systems (EHR)
Microsoft Office applications: Outlook, Word, Excel

Location

San Francisco

Work Type

Full Time

Experience Level

Entry Level
6 months experience (preferred)

Education Level

High school diploma or GED
Medical Assistant training program completion

Salary/Compensations

$28.38 per hour

Benefits

Medical insurance with zero out-of-pocket expense under the base plan
Dental and vision insurance at no cost to the employee
Life insurance with a free basic policy and optional voluntary plan
401(k) retirement savings plan with company contribution
Two weeks of vacation annually
40 hours of paid educational leave
12 paid holidays
Birthday holiday
Two floating holidays
12 sick days per year
Flexible spending accounts for health and dependent care expenses
Commuter benefits

About the Company

Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.
The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.
We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.
MNHC is certified as a Patient Centered Medical Home (PCMH).

Equal Opportunity

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.