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About the Role
The Systems Administrator I is responsible for the day-to-day maintenance and support of the company’s IT infrastructure. The position involves basic system administration tasks, assisting with troubleshooting, and providing support to end-users.
Responsibilities
- Monitor server and network performance, ensuring systems are operating efficiently and without issues.
- Assist in performing routine maintenance, updates, and patches for various systems in hybrid environments (on-premise, AWS, Azure).
- Assist with the installation and configuration of servers, computers, and network equipment.
- Support the setup of new user accounts, permissions, and access rights.
- Help maintain and monitor backup solutions to ensure data is regularly and securely backed up.
- Assist in executing data recovery processes when needed.
- Implement and follow basic security protocols, including antivirus management, password policies, and user access control.
- Ensure systems are kept secure through regular updates and monitoring.
- Maintain accurate and up-to-date documentation for configurations, user guides, and troubleshooting procedures.
- Keep logs of system changes and incidents.
- Work closely with the helpdesk team, senior administrators, and other IT team members to resolve network or server issues.
- Assist with larger infrastructure projects under guidance from more experienced team members.
- Assist in system upgrades, including operating system patches, hardware replacements, and software installations.
- Provide technical support to end-users, resolving hardware and software issues as assigned in a timely manner.
- Escalate more complex problems to higher-level system administrators when necessary.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree in Information Systems, Computer Science, or a related field. Equivalent work experience or technical certifications accepted.
- 2+ years of experience in IT support or systems administration.
- 2+ years of experience in Windows Server environments and basic network concepts.
- 2+ years of experience with troubleshooting hardware and software issues.
- Must be able to remain in a stationary position 50% of the time.
- Will frequently communicate over video calls with internal and external stakeholders.
- Must be able to lift and handle equipment up to 50 pounds.
- Occasional after-hours or on-call work may be required for critical system maintenance or issue resolution.
Skills
- Strong knowledge of Windows family (Servers and Desktop).
- Familiarity with network protocols (TCP/IP, DNS, DHCP).
- Familiarity with common networking hardware (firewalls, routers, switches).
- Familiarity with Active Directory and user account management.
- Basic troubleshooting of hardware (PCs, laptops, printers) and software issues.
- Ability to follow and enforce security policies, including password management and data protection.
- Linux knowledge is a plus.
- Experience with cloud environments (AWS, Azure) and maintaining Microsoft 365 tenants is a plus.
- CompTIA A+, Network+, and/or Microsoft certifications (MTA, MCSA) are a plus.
Location
- Hybrid
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Bachelor's Degree
- Technical certifications
Salary/Compensations
- $36.92 - $49.40 per hour
Benefits
- Medical
- Dental
- Vision
- Supplemental income insurance
- Employer paid disability insurance
- Employer paid life insurance
- Pre-tax FSA for medical and dependent care
- 401K
About the Company
- Vibrant Emotional Health is an equal opportunity employer.
- Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
- Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training.
- Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process.
- All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.
Equal Opportunity
- Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.