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About the Role
The Assistant Branch Manager (ABM) supports the Branch Manager in achieving sales, service, and operational goals. The ABM ensures business development targets are met and policies are followed to prevent monetary loss. They support sales initiatives to grow deposits, accounts, and customers. In the Branch Manager's absence, the ABM manages all branch operations. The role requires adaptability in a dynamic industry.
Responsibilities
- Support the Branch Manager by overseeing the efficient operation of the branch, ensuring operational functions are performed according to established policies and procedures.
- Handle operational issues and branch-related matters effectively, making sound business decisions.
- Provide coaching to staff on sales techniques and product knowledge, motivating them to embrace a sales culture and offer suitable Bank products and services.
- Supervise staff on service expectations, policies, procedures, products, systems, and banking transactions; conduct performance appraisals and counsel employees.
- Identify and mitigate operational risk to ensure adherence with compliance procedures; implement action plans to improve operational controls and mitigate losses while optimizing customer experience.
- Oversee compliance functions including reconcilements, audits, reporting, controls, records management, approvals, and opening/closing procedures, ensuring security procedures are followed.
- Cross-train on all branch positions to perform operational duties as needed during peak periods or to maintain teller function coverage.
- Ensure the branch receives an audit grade of “Satisfactory” or better.
- Act as a primary troubleshooter for problems and complex client service needs at the teller line, monitoring quality and efficiency of customer service delivery.
- Serve as the liaison between the branch and various departments to ensure transparency regarding internal policies and procedures.
- Demonstrate comprehensive knowledge of all Bank products, services, procedures, policies, and regulatory issues.
- Meet assigned sales goals by following the Bank’s business development model and utilizing provided resources.
- Assist Branch Manager with sales program implementation, using sales coaching techniques to ensure branch goals are attained.
- Execute sales opportunities with new and existing customers to increase deposit growth; make referrals for non-deposit products and promote new business and cross-sell additional products/services.
- Assist in staffing decisions, including hiring, scheduling, disciplinary actions, and performance evaluation.
- Prepare daily, weekly, and monthly reports (e.g., potential losses, cash items, sales); reconcile branch general ledger accounts.
- Conduct staff meetings to discuss bank/branch objectives and establish priorities to ensure compliance with policy and procedures.
- Make sound decisions regarding the approval of customer and/or bank transactions within authority limits.
- Notarize legal documents for bank customers.
- Perform other duties as requested.
Requirements
- Associate’s degree and 3-5 years of assistant branch management or comparable banking experience required.
- Bachelor’s degree preferred.
- Relevant experience may be considered in lieu of formal education.
- Minimum 3 years of operations experience, preferably in banking.
- Ability to work a flexible schedule including weekends.
- Qualify to be licensed as a Notary Public for New York State.
- Mandatory training may require occasional travel.
- Visa sponsorship not available.
Skills
- Excellent customer service/sales skills.
- Excellent working knowledge of branch operations and banking regulations.
- Effective problem-solving skills.
- Demonstrated ability to maintain composure when interacting with customers and staff.
- Strong leadership and interpersonal skills.
- Excellent communication skills (verbal + written).
- Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint).
- Experience using banking software.
- Demonstrated comfort level with technology, mobile services and online banking services is a plus.
- Proven ability to stay current and comply with industry regulations.
Location
- New York, NY (125th Street)
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- Associate's degree
- Bachelor's degree preferred
Salary/Compensations
- $65,000 - $85,000
Equal Opportunity
- We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.