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About the Role
This role is responsible for Maven’s end-to-end benefits and payments platform, including eligibility and enrollments. The ideal candidate has scaled a benefits or complex B2B2C operational product and possesses client-facing judgment to prioritize development.
Responsibilities
- Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments
- Drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims to support volume growth without proportional headcount increase
- Build and enforce a triage framework for custom client requests, evaluating against platform leverage, sequencing against the core roadmap, routing to the right owner, and communicating decisions clearly
- Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments
Requirements
- 10+ years in product with significant experience in benefits, eligibility, claims, or payer systems within a complex B2B2C or healthcare environment
- 3+ years of experience managing and mentoring PMs
- Proven track record of scaling an operational product to reliability, transforming manual and error-prone processes into quiet, high-volume operations
- Deep understanding of benefits data flow from employer configuration through eligibility verification to member activation, including common failure points
- Direct experience with claims infrastructure (submission, adjudication, remittance, reconciliation, provider payments) and identifying high-risk pipeline points
- Strong data and instrumentation skills, including funnel and reconciliation monitoring, activation analysis, and communicating outcomes to stakeholders
- Hands-on fluency with AI tools and a clear perspective on their application for enhancing benefit reliability at scale
- High ownership mentality, operating with a founder's mindset and proactively seeking direction
Skills
- Product Management
- Benefits Administration
- Eligibility Systems
- Claims Adjudication
- Payer Systems
- B2B2C Product Scaling
- Healthcare Operations
- Team Management
- Mentoring
- Data Analysis
- Instrumentation
- AI Tools
- Client-Facing Judgment
Location
- Remote
- San Francisco, CA
- Seattle, WA
- New York, NY
Work Type
- Hybrid
- Remote
Experience Level
- 10+ years in product
- 3+ years managing PMs
Salary/Compensations
- $260,000 - $285,000 per year
Benefits
- Equity
- Employer-covered health, dental, and insurance plan options
- Access to the full Maven platform and specialists (Maven for Mavens)
- Wellness partnerships
- Hybrid work
- In-office meals
- Work together days
- 16 weeks 100% paid parental leave
- New parent stipend
- Annual professional development stipend
- Access to a personal career coach
- 401K matching with immediate vesting (US-based employees)
About the Company
- Maven Clinic is the world's largest virtual clinic for women and families, focused on making healthcare accessible.
- The company partners with employers and health plans to provide comprehensive women's and family health programs.
- Maven's offerings span fertility, maternity, pediatrics, and menopause care, aiming to improve outcomes and reduce costs.
- Founded in 2014, Maven has raised over $425 million from prominent investors.
- The company has received numerous awards for innovation and workplace culture, including recognition from TIME, CNBC, Fast Company, and FORTUNE.
Equal Opportunity
- Maven is an affirmative action and equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
- Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.