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About the Role
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.
Responsibilities
- Uphold exceptional customer service standards.
- Foster team development.
- Ensure seamless execution of daily operations.
- Communicate, train, and uphold expectations on Mejuri’s Steps of Selling.
- Maximize results and achievement of Key Performance Indicators (KPIs).
- Ensure positive customer experience and promotion of services offerings.
- Participate in inventory & cycle counts.
- Support in back of house flow for in-store, phone, or BOPIS sales.
- Maintain organizational integrity of BOH, display inventory, sellable inventory, packaging, and supplies.
- Proficiently use point-of-sale systems, inventory management software, and other retail technology.
- Support in mitigating loss of product.
- Identify and escalate opportunities, gaps, risks, and roadblocks.
- Maintain Mejuri’s brand standards of visual presentation, cleanliness, and functionality.
- Validate the integrity of display forms, graphics, furniture, and decor items.
- Coach and inform store team members on Visual Merchandising standard practices.
- Flag, identify, and action any inefficiencies.
- Participate in the successful integration of new talent to store teams.
- Validate regular and accurate assessment of people against performance review criteria and KPIs.
- Build healthy relationships with people and establish a positive and engaging work environment.
- Adhere to and validate policies and compliance practices.
Requirements
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly.
- Excellent organization and analytical skills.
- Critical thinking ability - identify potential challenges and develop action plans.
- Ability to stand for 8 hours.
- Ability to lift up to 50 lbs.
- Must be able to work evenings, weekends & holidays.
Skills
- Customer service
- Team development
- Sales
- Inventory management
- Visual merchandising
- Communication
- Interpersonal skills
- Problem-solving
- Point-of-sale systems
- Inventory management software
- Retail technology
Location
- Onsite
Work Type
- Full-time
Experience Level
- Retail leadership experience
Salary/Compensations
- $24.00 - $27.00 per annum
Benefits
- Paid sick days
- Monthly retail bonus program
- Regular feedback via performance reviews
- Robust in-house retail learning program
- Generous product discount
About the Company
- Since 2015, Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression.
- Founded by third-generation jeweller Noura Sakkijha, the brand was built on the idea that fine jewelry shouldn’t require a special occasion and should never come with guilt.
- Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide.
- Mejuri is deeply committed to responsible sourcing, sustainable practices, and philanthropic initiatives.
- Retail leaders at Mejuri are engaging, nimble, creative and driven.
- Mejuri's success is driven by a strong commitment to its Purpose and Values.
- Values: RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, TEAM FIRST.
Equal Opportunity
- Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
- Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.
- For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.