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About the Role

The successful candidate will possess strong Business Systems Analyst experience within the Canadian insurance industry, with the ability to bridge business needs and technology delivery across policy administration, underwriting, claims, finance, engineering, inspections, data integrations, and vendor implementations. The role requires systems-level analysis, clear functional and technical documentation, SQL-based data validation, and effective collaboration with business stakeholders, architects, developers, QA teams, operations teams, and vendor partners.

Responsibilities

Elicit, analyze, document, and validate business, functional, non-functional, data, integration, and reporting requirements from stakeholders.
Conduct workshops, interviews, and requirements elicitation sessions.
Create and maintain BRDs, user stories, use cases, acceptance criteria, process flows, data flow diagrams, interface specifications, and traceability matrices.
Translate business needs into clear system requirements and solution-ready specifications for technology delivery teams.
Perform impact analysis for proposed changes and enhancements.
Ensure traceability of requirements throughout the project lifecycle.
Assess current-state and target-state systems, data flows, integration points, controls, and operational impacts across insurance platforms.
Experience working within Agile and Waterfall environments.
Analyze and support business processes related to Policy Administration, Claims Management, Underwriting, Billing and Payments, Renewals and Endorsements, and Insurance Product Configuration.
Work closely with business users to improve operational efficiency.
Support Canadian regulatory, compliance, privacy, audit, and operational risk initiatives affecting insurance products, processes, data, and technology controls.
Understand Canadian P&C insurance, specialty insurance, and reinsurance, including policy lifecycle, claims lifecycle, underwriting rules, billing processes, renewals and endorsements, and broker and customer servicing models.
Write and interpret SQL queries for data analysis, validation, reconciliation, root-cause analysis, and operational reporting.
Analyze large datasets to identify trends, anomalies, and business insights.
Work with database teams to review stored procedures, packages, triggers, functions, and views.
Validate data migration, data mapping, conversion, transformation, and reconciliation activities across source and target systems.
Support UAT, SIT, production issue investigations, defect triage, and data-related incident analysis using SQL, logs, interface files, and system documentation.
Analyze APIs, batch processes, message flows, data feeds, reference data, and downstream reporting impacts related to system changes.
Collaborate with development teams on system and data-related projects.
Understand application architecture and integration points.
Participate in solution design discussions and provide functional input.
Review technical designs to ensure alignment with business requirements.
Coordinate with developers, architects, QA teams, and project managers.
Define and review test scenarios, test cases, acceptance criteria, expected results, and regression coverage based on business and system requirements.
Support SIT, UAT, and regression testing activities.
Perform requirements validation and defect triage.
Ensure delivered solutions meet business expectations, system design intent, data quality standards, Canadian regulatory obligations, and operational readiness requirements.
Act as a liaison between business users and technical teams.
Conduct project status meetings and requirements walkthroughs.
Present findings, recommendations, and business cases to senior stakeholders.
Manage stakeholder expectations and proactively address business concerns.

Requirements

6+ years of experience as a Business Systems Analyst, Systems Analyst, or technically oriented Business Analyst.
3 to 5+ years of experience within the Canadian insurance industry or a closely related regulated financial services environment.
Proven experience supporting large-scale system implementations, modernization initiatives, integrations, migrations, enhancements, or vendor platform projects.
Strong Canadian insurance domain knowledge.
Experience with data mapping, interface specifications, source-to-target mapping, data lineage, and business rules documentation.
Strong SQL expertise for data analysis, validation, reconciliation, troubleshooting, and reporting.
Experience querying databases.
Knowledge of stored procedures, packages, triggers, and views.
Understanding of application architecture, web applications, APIs, integration patterns, batch processing, data models, and enterprise system design.
Knowledge of REST APIs, SOAP services, file-based integrations, messaging platforms, and system-to-system data exchanges.
Experience with Guidewire, Duck Creek, PolicyCenter, ClaimCenter, BillingCenter, or similar Canadian insurance platforms.
Knowledge of cloud platforms, data warehouses, enterprise reporting solutions, document management systems, workflow platforms, and integration technologies.
Experience with API integrations and microservices architecture.
CBAP, CCBA, PMP, or Agile certifications.
Prior experience working with distributed or offshore teams.
Knowledge of ETL processes.
Experience with reporting tools such as Power BI or Tableau.
Exposure to DevOps and CI/CD pipelines.
Experience working with microservices and event-driven architectures.
Basic understanding of XML, JSON, and XSD schemas.

Skills

Business Systems Analysis
Requirements Management
Agile Methodology
Waterfall Methodology
Canadian Insurance Domain Expertise
Policy Administration
Claims Management
Underwriting
Billing and Payments
Renewals and Endorsements
Insurance Product Configuration
SQL
Data Analysis
Data Validation
Data Reconciliation
Root-Cause Analysis
Operational Reporting
Stored Procedures
Packages
Triggers
Functions
Views
Data Migration
Data Mapping
Data Conversion
Data Transformation
APIs
Batch Processes
Message Flows
Data Feeds
Reference Data
Application Architecture
Integration Points
Solution Design
Test Scenarios
Test Cases
Acceptance Criteria
Expected Results
Regression Coverage
SIT
UAT
Defect Triage
Stakeholder Management
Business Process Modeling
Systems Analysis
Integration Analysis
Technical Documentation
Problem Solving
Communication
Presentation Skills
Risk Analysis
Documentation
Reporting
Databricks
SQL Server
JIRA
Confluence
Microsoft Visio
Microsoft Excel
Guidewire
Duck Creek
PolicyCenter
ClaimCenter
BillingCenter
Cloud Platforms
Data Warehouses
Enterprise Reporting Solutions
Document Management Systems
Workflow Platforms
Integration Technologies
API Integrations
Microservices Architecture
ETL Processes
Power BI
Tableau
DevOps
CI/CD Pipelines
Event-Driven Architectures
XML
JSON
XSD Schemas

Location

Toronto

Work Type

Hybrid

Experience Level

6+ years of experience as a Business Systems Analyst
3 to 5+ years of experience within the Canadian insurance industry

Education Level

Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.
Relevant certifications in Business Analysis, Business Systems Analysis, Insurance, Agile methodologies, or technology delivery are preferred.

Salary/Compensations

$119,000 and $139,000 per year

Benefits

An engaging and collaborative environment that promotes continuous learning and development
A hybrid work environment that combines weekly in-office and remote days
A great compensation package including an annual company bonus
Competitive company-paid flexible health and dental benefits, starting on your first day
Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
Employee Referral Program and Recognition Program

About the Company

HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer, bringing deep technical expertise to help clients stay ahead of complex, emerging, and technology-based risks.
We combine specialty insurance with inspection, engineering, and technology-enhanced services to redefine risk protection, with leading capabilities across cyber, equipment breakdown, renewable energy, and IoT technology services.
Backed by Munich Re, one of the world's most experienced and financially stable insurance and reinsurance groups, HSB Canada combines global strength with deep knowledge of the Canadian market.
Building on a long legacy of innovation and technical excellence, we continue to evolve our capabilities to address modern and emerging risks, from cyber and artificial intelligence to connected technologies.

Equal Opportunity

We do not use AI in our recruitment process - applications are reviewed by our team to ensure a fair and personalized experience.
HSB Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination.
Accommodations will be made for qualified applicants with a disability throughout the recruitment process.
If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please consult with Human Resources or contact hr@hsb.ca as soon as practical so that suitable accommodations can be arranged.
We thank all candidates for their interest; however only those selected for interview will be contacted.