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About the Role
MV Transportation is seeking an Operations Manager to provide support, leadership, and direction to an assigned operating location, ensuring the delivery of annual business plans. This role controls the daily operation of the transportation contract in compliance with the contracting agency's policies and company procedures.
Responsibilities
- Effectively manage on-time performance and driver availability.
- Effectively manage all call center functions.
- Effectively manage customer relations through direct contact and outreach programs.
- Identify, select, train, and mentor location staff.
- Effectively and frequently communicate with location staff and support team members.
- Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
- Contribute to maintaining the safety culture of the division.
- Maintain client contact routinely to meet or exceed expectations.
- Assist with conducting periodic departmental audits.
- Perform daily, weekly, and monthly reviews of key operational metrics.
- Implement, promote, and adhere to company policies and procedures.
- Participate in location labor and employee relations activities.
Requirements
- Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
- Experience in scheduling and personnel management and training is ideal.
- Must be able to work independently.
- Strong analytical, written, and verbal skills are required.
- Knowledge of contractual obligations is a must.
- Knowledge of company policy is necessary to ensure consistent measures for assessing driver activity.
- Experience managing a fast-paced environment.
- Experience obtaining Verification of Transit Training Certificate.
Skills
- Scheduling
- Personnel management
- Training
- Analytical skills
- Written communication
- Verbal communication
- Trapeze experience preferred
Experience Level
- 1-3 years management experience
About the Company
- MV Transportation is committed to a policy of Equal Employment Opportunity.
Equal Opportunity
- MV Transportation will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
- The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
- Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.