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Tailor your resume to this Lead Front Desk Receptionist - Admin Clerk role.
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About the Role
Austin Country Club is seeking a Lead Front Desk Receptionist - Admin Clerk to be the welcoming heart of a historic and prestigious community, combining guest services and administrative support to ensure smooth daily operations.
Responsibilities
- Greet members and guests warmly, remembering names for a personalized experience.
- Manage the front desk, handling calls, emails, and inquiries.
- Maintain a tidy workspace.
- Design and print menus and signage for dining outlets and events.
- Facilitate communication between departments.
- Update reservation lists.
- Coordinate large party bookings and special requests.
- Stock supplies.
- Troubleshoot tech issues.
- Follow safety protocols.
- Maintain a calm and capable presence.
Requirements
- 2+ years of experience in hospitality, administrative support, or guest services (private club or luxury hospitality experience preferred).
- Highly organized, self-motivated, and detail-oriented with the ability to manage multiple projects under tight deadlines.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Comfortable with reservation management systems, office equipment, and printing procedures.
- Professional demeanor, polished appearance, discretion, and a passion for member service.
Skills
- Microsoft Office (Word, Excel, Outlook)
- Canva
- Publisher
- Reservation management systems
- Office equipment operation
- Printing procedures
- OpenTable
- MembersFirst
- Google Sheets
- QuickPass
- Ring Central
- Jonas
- Adobe
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 2+ years
Benefits
- Health, dental, and vision insurance (eligible within first 30 days)
- Basic life insurance
- Short-term and long-term disability
- 5 days of PTO (after 90 days)
- 401(k) with up to 4% match (after 90 days)
About the Company
- Founded in 1899, Austin Country Club is one of the oldest existing clubs in Texas, known for its tradition, quality membership, and unmatched customer service.
- The club is located along the banks of the Colorado River with Austin's iconic Pennybacker Bridge as its backdrop, spanning over 180 acres of hill country vistas and canyon views.
- Austin Country Club offers a fast-paced, collaborative, flexible, and mission-oriented work environment with a tradition of excellence.
- The company provides generous perks, competitive compensation, and professional development opportunities.