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About the Role
Lead our Men's Wear team within the iconic Selfridges London store, driving commercial performance and creating exceptional client experiences. Develop a high-performing team, elevate clientelling, and strengthen client relationships to shape the future success of Men's Wear.
Responsibilities
- Lead, coach, and inspire a team of Client Advisors to deliver exceptional luxury service and achieve ambitious commercial goals.
- Drive category performance through visible shop floor leadership, performance management, and regular coaching.
- Build a culture of client development, ensuring the team proactively nurtures long-term relationships and repeat business.
- Create elevated and personalised client experiences that reflect Burberry's luxury standards and brand values.
- Support operational excellence by overseeing floor coverage, stock management, transfers, and execution of business priorities.
- Collaborate with leadership colleagues across Selfridges to deliver a seamless client experience and maximise commercial opportunities.
Requirements
- Experience leading a team within luxury retail, premium retail, or a highly service-focused customer environment.
- Strong clientelling capability with a proven ability to build lasting client relationships and drive repeat business.
- Commercially minded with an understanding of how exceptional client experiences contribute to business performance.
- A collaborative leader who motivates others through coaching, development, and clear communication.
- Comfortable working in a dynamic retail environment where priorities can change throughout the day.
- Passionate about luxury fashion, customer experience, and delivering consistently high standards.
Skills
- Team leadership
- Clienteling
- Commercial acumen
- Coaching
- Communication
- Customer service
- Luxury retail operations
Location
- London
Work Type
- Onsite
- Full-time
Experience Level
- Team management experience in luxury or premium retail
About the Company
- Burberry believes creativity opens spaces and aims to provide an environment for creative minds from different backgrounds to thrive.
- The company is purposeful and values-driven, committed to being a force for good by creating sustainable luxury, driving industry change, and championing communities.
Equal Opportunity
- Burberry is an Equal Opportunities Employer and treats all applications equally, recruiting purely on the basis of skills and experience.