Revenue Cycle Innovation Operator- Front End (Austin, TX) at Ensemble Health Partners | Austin, TX, US | Rezi

Revenue Cycle Innovation Operator- Front End (Austin, TX) at Ensemble Health Partners

Revenue Cycle Innovation Operator- Front End (Austin, TX)

Ensemble Health Partners · Austin, TX, US

4 weeks ago

Revenue Cycle Innovation Operator- Front End (Austin, TX)

Ensemble Health Partners · Austin, TX, US

a month ago
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About the Role

Revenue Cycle Innovation Operators are the permanent operational voice inside Orchestration Works, serving as subject matter experts in specific revenue cycle domains while understanding the broader end-to-end revenue cycle. They redesign workflows, identify upstream root causes, build knowledge graphs, participate in design sessions, and validate emerging automation and AI-driven models, working shoulder to shoulder with product, engineering, and AI teammates as full members of the team.

Responsibilities

  • Act as the domain SME while maintaining literacy across the full revenue cycle.
  • Identify structural root causes that drive downstream rework, friction, and leakage.
  • Design future-state workflows and operating models with measurable impact.
  • Build and maintain domain-specific knowledge graphs capturing inputs, rules, actions, and outcomes.
  • Participate in design sessions and rapid innovation sprints with product, engineering, and analytics teams.
  • Test and validate automation, ML, AI, and agentic models using real operational scenarios.
  • Translate SME judgment into rules, decision trees, training data, and guardrails.
  • Support pilots and controlled rollouts with clear success criteria and measurement.
  • Document operational logic and findings for reuse and scale.
  • Diagnose root causes of access delays, no-shows, scheduling errors, eligibility errors, authorization failures, and preventable denials.
  • Model decision logic for appointment types, slot optimization, prioritization, and clearance pathways across payer and service types.
  • Design future-state front-end workflows integrating clinical rules and capacity constraints; translate payer rules into deterministic and probabilistic models.
  • Test predictive and agentic clearance models for prioritization and exception handling.

Requirements

  • 5+ years of hands-on experience in the healthcare revenue cycle.
  • End-to-end revenue cycle literacy with depth of experience in the front end.
  • Exceptional process mapping and improvement capability.
  • Data-driven problem solving and comfort with variance analysis.
  • Ability to operate effectively in ambiguity; self-motivated and proactive.
  • Strong communication skills for both technical and non-technical audiences.
  • Curiosity and aptitude for automation, ML, AI, and agentic technologies.
  • Ability to multi-task and maintain quality under changing priorities.
  • Must currently reside in the Austin area or be willing to relocate.
  • Must reside and be authorized to work within the United States.

Skills

  • Automation
  • AI
  • Machine Learning (ML)
  • Agentic Technologies
  • Process Mapping
  • Process Improvement
  • Data-driven Problem Solving
  • Variance Analysis
  • Communication Skills

Location

  • Austin, Texas

Work Type

  • Onsite
  • Full-time

Experience Level

  • 5+ years

Benefits

  • Comprehensive benefits package designed to support physical, emotional, and financial health.
  • Healthcare
  • Time off
  • Retirement programs
  • Well-being programs
  • Professional development investment
  • Professional certification relevant to their field
  • Tuition reimbursement
  • Quarterly and annual incentive programs
  • Relocation assistance may be available for eligible candidates.

About the Company

  • Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.
  • They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
  • Ensemble keeps communities healthy by keeping hospitals healthy.
  • Orchestration Works is a brand-new division designed to move fast, break barriers, and bring cutting-edge technology like AI and automation to life across the healthcare revenue cycle.
  • Orchestration Works is a dedicated R+D powerhouse, a 50-person independent team headquartered in Austin, Texas, built to move at startup speed.
  • Orchestration Works offers real autonomy with independent leadership, resources, and decision-making authority.
  • Orchestration Works has a laser focus on Revenue Cycle Management innovations powered by automation, AI, and reimagined processes.
  • Orchestration Works has a future-ready mindset, helping Ensemble evolve rapidly.
  • Ensemble is a five-time winner of “Best in KLAS” 2020-2022, 2024-2025.
  • Ensemble is Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024.
  • Ensemble has 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024.
  • Ensemble is a Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024.
  • Ensemble has Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023.
  • Ensemble is an Energage Top Workplaces USA 2022-2024.
  • Ensemble is Fortune Media Best Workplaces in Healthcare 2024.
  • Ensemble is Monster Top Workplace for Remote Work 2024.
  • Ensemble is Great Place to Work certified 2023-2024.

Equal Opportunity

  • Ensemble is an equal employment opportunity employer.
  • It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.
  • Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
  • Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.