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About the Role

The Director of Home Delivery will lead Thuma's White Glove delivery experience, outbound delivery network, and carrier strategy. This role owns the outbound logistics function, managing carrier relationships, negotiating rates, designing the delivery network, and ensuring every delivery meets Thuma's quality standards. The ideal candidate combines logistics expertise with commercial acumen and a passion for customer delivery experience, comfortable with both strategic negotiations and operational details. This leader will manage a team and collaborate with various departments to reduce costs and enhance delivery quality.

Responsibilities

Own the strategy, performance, and cost of Thuma's outbound logistics network across Parcel, Freight, and White Glove delivery.
Manage executive-level relationships with all outbound carrier partners and lead Quarterly Business Reviews, holding partners accountable to performance standards.
Champion the customer delivery experience to achieve oasis at all touchpoints.
Collaborate with Customer Experience to set delivery SOPs and resolve root causes of delivery issues.
Lead all carrier negotiations, RFPs, and contract renewals, securing the best combination of cost, capacity, and quality in the market.
Own outbound cost targets, reducing shipping costs as a percentage of revenue while maintaining or improving delivery quality.
Own outbound KPIs, including delivery quality, damage rates, transit time, cost per order, SLA performance, and delivery satisfaction.
Design and expand the delivery network: evaluate, onboard, and scale new carriers and capabilities to support growth.
Drive middle-mile optimization through lane consolidation, multi-stop routing, and carrier mix on our highest-volume lanes.
Lead transit damage reduction, partnering with Packaging, Product, and carriers on lasting solutions for damage-prone SKUs.
Leverage TMS, AI, and automation tools to optimize rating, routing, reporting, and operational workflows.
Own outbound quality and spend reporting with executive-ready commentary on trends, risks, and opportunities.
Build, coach, and develop a high-performing outbound logistics team as Thuma scales.
Foster a culture of ownership, cost discipline, analytical rigor, and continuous improvement.

Requirements

10+ years of outbound logistics, transportation, or supply chain experience, with significant experience in big-and-bulky home furnishings delivery required.
Direct experience building or managing a white glove, final-mile delivery network across multiple markets and providers.
4+ years of people leadership experience, including coaching and developing managers.
A proven negotiator with a track record of leading carrier RFPs, rate negotiations, and contract renewals that reduced cost while improving service.
Experience owning annual transportation budgets with clear accountability for cost and quality outcomes.
Deep knowledge of parcel, LTL and middle-mile freight, and final-mile delivery economics, including surcharge structures, dimensional pricing, and accessorial management.
Exceptional analytical skills; advanced in Excel and fluent in reporting and BI tools, with the ability to build models and translate data into decisions.
Experience with AI and automation tools applied to logistics workflows is a strong plus.
A keen eye for the customer: you understand what a great delivery experience looks like in the home and how it builds brand loyalty.
Strong communication and executive presentation skills, with experience influencing senior leadership and cross-functional partners.
Direct-to-consumer, premium, or design-led brand experience preferred.
Willingness to travel to carrier facilities, distribution centers, and delivery markets at least every other month or as needed.

Skills

Outbound logistics
Transportation
Supply chain management
White Glove delivery
Final-mile delivery network management
Carrier relationship management
Rate negotiation
Contract negotiation
RFP management
Cost management
KPI ownership
Delivery quality management
Damage rate reduction
Transit time optimization
Cost per order analysis
SLA performance management
Delivery satisfaction metrics
Delivery network design and expansion
Middle-mile optimization
Lane consolidation
Multi-stop routing
Carrier mix optimization
Transit damage reduction strategies
TMS (Transportation Management System)
AI and automation tools in logistics
Reporting and BI tools
Excel (advanced)
Data analysis and modeling
Customer experience focus
Communication skills
Executive presentation skills
Influencing skills

Location

San Francisco, CA

Work Type

Hybrid

Experience Level

Director level
10+ years of experience
4+ years of people leadership experience

Salary/Compensations

$150,000 - $185,000 a year

Benefits

401(k) with company matching up to 6%
Comprehensive medical, dental, and vision coverage with generous employer contributions
100% paid parental leave
Company-sponsored One Medical and WellHub memberships
Employee stock option plan
Flexible hours
Flexible PTO
13 company holidays
40% employee discount on most products
$100 per month cell phone stipend
Up to $150 per month commute reimbursement
Complimentary product credit up to $3,000 upon joining

About the Company

Thuma is a modern design company specializing in furniture and home goods, believing simplicity is the ultimate luxury, details matter, and good design is good hospitality.
The company encourages applications from individuals with diverse perspectives and unique experiences, hiring for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
Thuma strives to create an inclusive culture where everyone can be their authentic self, treating each team member with kindness, equity, and respect.

Equal Opportunity

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work.
We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.