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About the Role
Reliance is seeking a Paralegal to join their team, offering limitless opportunities for growth and rewarding success. This role is crucial for managing and responding to various legal disputes and representing the company in legal proceedings.
Responsibilities
- Manage and respond to consumer and subrogated complaints and small claims involving product liability or service-related disputes.
- Represent the company in Small Claims Court and Consumer Protection Ontario or other administrative bodies, where applicable.
- Draft legal documents including settlement agreements, demand letters, affidavits, and court forms.
- Conduct legal research on issues including consumer protection legislation and warranty obligations.
- Assist in internal investigations related to customer disputes and incidents.
- Maintain accurate and organized legal files and case tracking systems.
- Liaise with internal departments to gather facts and support legal strategies.
- Monitor and report on changes in Ontario’s Consumer Protection Act, Sale of Goods Act, and related legislation.
- Provide advice and guidance to legal clerks on claim management and resolutions.
Requirements
- Licensed and in good standing with the Law Society of Ontario (LSO).
- Minimum 2 years of experience as a paralegal, preferably in a corporate or consumer-focused legal environment.
- Trial experience is required.
- Strong understanding of Ontario’s consumer protection laws, and small claims procedures.
- Excellent communication, negotiation, and drafting skills.
- Proficiency in legal research tools and Microsoft Office Suite.
- Experience handling product-related claims, warranty disputes, or consumer complaints is preferred.
- Familiarity with regulatory bodies such as Consumer Protection Ontario is preferred.
- Knowledge of risk management and compliance frameworks in a corporate setting is preferred.
Skills
- Legal research
- Microsoft Office Suite
- Communication
- Negotiation
- Drafting
Location
- Toronto
Work Type
- Hybrid
Experience Level
- Minimum 2 years of experience
Education Level
- Licensed and in good standing with the Law Society of Ontario (LSO)
Salary/Compensations
- Competitive base pay plus the ability to earn more tied to your success
Benefits
- Training and development programs
- Competitive base pay plus the ability to earn more tied to your success
- Great benefits plan for you / your family
- Career paths so you can advance in the company
About the Company
- Reliance Home Comfort® (Reliance) is a leader in home services and energy efficient solutions for over 60 years.
- Committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace.
- Has over 2 million customer relationships and is a trusted source.
- One of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.
- Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States.
- Certified as a Great Place to Work in 2024.
- Recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016.
- Focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.
Equal Opportunity
- Reliance Home Comfort is an equal opportunity employer.
- We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.