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About the Role
This position is responsible for assisting the banquet team in the daily operations of our banquet events. This individual is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.
Responsibilities
- Motivate and lead through teamwork.
- Supervise and coordinate assigned shift.
- Assist in overall supervision of the department.
- Complete Moments of Service checklist for banquets.
- Order daily supplies.
- Hold pre-shift meetings.
- Follow up on established training steps.
- Monitor and take corrective actions from guest comments on Medallia.
- Stay on the floor during peak hours.
- Communicate with guests and receive feedback.
- Observe, teach and correct associate’s service.
- Monitor each guest experience.
- Examine food preparation and beverage presentation.
- Maintain condition of the meeting rooms.
- Assist manager in scheduling, completing weekly payroll, expenses and forecasting both weekly and monthly.
- Prepare maintenance request and follow-up.
- Monitor food and liquor requisitions and food waste.
- Responsible for a high standard of sanitation throughout the food and beverage areas.
- Responsible for storage, requisitioning of all materials and equipment.
- Take and calculate material stock (inventory) as required.
- Report all breakages, cleaning supply consumption, etc.
- Maintain all equipment to a high standard, i.e.: dishwashers, burnishers, etc., and reporting to maintenance any defects.
- Must adhere to Smart Serve.
- Must know emergency procedures and work to prevent accidents.
Requirements
- Must have the ability to multi-task and manage deadlines.
- General knowledge of Microsoft Word, Excel, and PowerPoint.
- Must have a strong attention to detail as well as strong customer service skills.
- Must be able to work all the hours required to fulfill the demands of the position.
- Must be able to work a flexible schedule including mornings, days, evenings, weekends and holidays.
Skills
- Banquet experience is an asset
- Understanding of Food and Beverage financials including cost and par controls is preferred
- Serve Safe and Food Handler's Certificate
Location
- Austin
Work Type
- Full-time
Experience Level
- 2 years of experience in Food and Beverage Supervision or Management role is preferred
Education Level
- Hotel Management degree or diploma an asset
About the Company
- Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.
- Our associates are the heart of our success — a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand.
- Joining our team means becoming part of a culture built on respect, gratitude, and empowerment.
- Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry’s most respected companies.
- From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive.
- If you are driven, personable, and passionate about creating exceptional guest experiences, you’ll find your perfect match at Omni Barton Creek Resort & Spa.
Equal Opportunity
- Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
- The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
- Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
- If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.