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About the Role

As a Rack Integration Operations Engineer, you will serve as a technical quality gatekeeper and operational partner across Cloudflare's hardware build programs. You will bridge the gap between engineering specifications and external contract manufacturing partners, ensuring Bill of Materials (BOM) accuracy, optimizing materials planning, tracking partner performance, and modernizing operations with AI-enabled automations.

Responsibilities

Review and validate complex BOMs prior to release to integration partners, proactively identifying part substitutions, spec mismatches, and potential build blockers.
Partner closely with hardware design engineers to resolve design change requests (DCRs) and BOM discrepancies throughout the build lifecycle.
Evaluate build compliance against Cloudflare specifications using functional expertise across rack-level power, networking, server, and firmware architectures.
Contribute to demand forecasting and materials planning for rack build programs, aligning partner capacity with component lead times.
Oversee inbound and outbound logistics for components and finished racks between partners and Cloudflare sites through to final shipment.
Serve as an operational point of contact for external hardware integration partners regarding build progress, scheduling, and issue resolution.
Contribute to vendor scorecards and KPI tracking across build quality, on-time delivery, and cost efficiency; lead root-cause analyses for recurring defects.
Track hardware build cycles in Jira, leading documentation, status check-ins, and project closeouts alongside cross-functional teammates.
Identify manual, repetitive tasks across BOM reviews, reporting, and partner tracking, using AI tools and LLM prompt engineering to streamline processes.
Evaluate spend, build timelines, and quality trends using AI-assisted analysis tools to surface actionable operational insights.
Develop, document, and maintain sustainable, lightweight automation scripts and workflows for adoption across the broader team.

Requirements

Professional background managing hardware vendor or contract manufacturing (EMS/ODM) relationships, including BOM validation, quality tracking, and schedule management.
Practical ability to evaluate rack-level technical specifications (power distribution, networking, server hardware, firmware) to ensure manufacturing compliance.
Hands-on experience managing operational workflows in Jira, with a track record of tracking and reporting on team KPIs and SLAs.
Practical experience using AI tools or LLMs to automate concrete workflows, optimize reporting, or perform data analysis.
Strong written and verbal communication skills, with a track record of working effectively across engineering, procurement, supply chain, and external partner teams.
Background in data center infrastructure hardware (servers, network switches, rPDUs, enterprise cabling).
Experience writing lightweight scripts (Python, Google Apps Script, or similar) paired with AI developer tools.
Familiarity with global hardware supply chain and logistics operations.
Experience with Oracle ERP Cloud (e.g., SCM, Procurement, Inventory Management) or comparable ERP platforms such as SAP or NetSuite, particularly for BOM management, purchase orders, and materials tracking.

Skills

BOM Accuracy
Materials Planning
Supply Chain Logistics
Partner Execution
SLA & Quality Metrics Tracking
AI Innovation
Process Automation
Jira
AI Tools
LLM Prompt Engineering
Data Analysis
Python
Google Apps Script
Oracle ERP Cloud
SAP
NetSuite

Location

San Francisco, CA

Work Type

Onsite
In-person interview

Experience Level

Professional

About the Company

Cloudflare is on a mission to help build a better Internet.
The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
As a result, they see significant improvement in performance and a decrease in spam and other attacks.
Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Cloudflare values candidates who have the instinct to spot a 'normalized' problem and the AI-native curiosity to create a solution using the latest tools.
The culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.
The Infrastructure Engineering team builds and scales Cloudflare’s global network, ensuring high availability, security, and performance across hundreds of cities worldwide.
Within Infrastructure Operations, the Hardware Integration group acts as the bridge between engineering designs and physical deployment, overseeing key third-party manufacturing partnerships, hardware quality, and supply chain logistics to keep our expanding footprint running seamlessly.
Cloudflare is not just a highly ambitious, large-scale technology company; it's a highly ambitious, large-scale technology company with a soul.
Fundamental to its mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, Cloudflare has equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work.
Athenian Project: In 2017, Cloudflare created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
1.1.1.1: Cloudflare released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.
Cloudflare does not store client IP addresses and will continue to abide by its privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer.
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
Please tell us if you require a reasonable accommodation to apply for a job.
Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.