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About the Role
The Client Care Coordinator role is responsible for supporting successful client engagements with our Austin Community Liaison team. We’re looking for a thoughtful and strategic advocate for our clients—someone who is proactive, well-organized, and resourceful in overcoming challenges. Success in this role also requires a collaborative mindset, and the ability to be hands-on to guide caregivers in techniques for success with clients. We value a strong team approach and expect this individual to contribute meaningfully across departments.
Responsibilities
- Follow up with clients to ensure completed client file documentation.
- Carry out supervisory visits and introductions as necessary and ensure continued engagements with long-term clients.
- Coordinate visits, care plan updates, and non-medical assessments with Community Liaison and Scheduling teams.
- Maintain regular and effective communication with staff on assignments and facilitate closed-loop communication between staff, clients, and scheduling teams, including overtime and cancellation expectations.
- Engage with staff to support scheduling in matching caregivers to clients.
- Assist in following up from marketing events, communications, and campaigns.
- Actively seek out networking opportunities both inside and outside the industry.
- Consult with potential new clients, informing them about appropriate options, service offerings, company policies, and practices.
Requirements
- Minimum of 3 years of experience in the Austin market as Client Care Coordinator, Caregiver Trainer, Scheduler, Marketer, or PAS Administrator.
- Excellent oral and written communication skills.
- Superior interpersonal skills and a solid reputation among peers, professionals, and customers.
- Ability to work effectively with all levels of the organization.
- Capable of thinking creatively and on the spot.
- Ability to maintain a calm, compassionate, and respectful demeanor with clients, employees, and corporate colleagues, even in stressful situations.
- Aptitude for performing a variety of functions, multi-tasking, and picking up ad hoc projects or new skill sets as directed.
- Capacity for self-management and follow-through on growth targets.
- Demonstrate initiative, discretion, enthusiasm, and a desire to promote the mission and values of the Agency.
- Prior experience as a CNA or caregiver.
- MS Office experience.
- Wellsky or similar scheduling/client management software experience.
- Knowledge of Home Health, Caregiving, or PAS industries.
Skills
- Communication skills
- Interpersonal skills
- Creative thinking
- Multi-tasking
- Self-management
- Initiative
- Discretion
- Enthusiasm
- MS Office
- Wellsky or similar scheduling/client management software
- Home Health knowledge
- Caregiving knowledge
- PAS industry knowledge
Location
- Austin, TX
Work Type
- Full-time
- Flexible
- In-Person
- Remote (weekends and outside regular business hours)
Experience Level
- Minimum of 3 years of experience
Education Level
- Associate degree (2 years) or higher
Benefits
- 401K with 4% Match
- Health Insurance
- Dental & Vision Insurance
- Company paid Life Insurance
- Paid Time Off
- Employee Assistance Program
- Bonus Opportunities
About the Company
- Cambridge Caregivers provides private-duty in-home care for seniors.
- Headquartered in Dallas with firm roots in the hill country, Cambridge is family-owned by proud Texas Longhorns.
- Provides highly skilled, warm and attentive caregivers who care for clients like family.
- Offers a range of care from companionship services to care for those with highly complex needs.
- Clients are located throughout Austin, Dallas, Fort Worth, Houston and the surrounding areas.
Equal Opportunity
- Cambridge Caregivers is an Equal Opportunity Employer.
- Cambridge Caregivers is committed to providing high-quality services to clients and a work environment free of discrimination and harassment.
- All employment decisions are based on client care needs and an individual’s qualifications without regard to race, religion, nationality, sexual orientation, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
- Cambridge Caregivers does not place or assign care, nor does it make employment decisions based on any of the aforementioned characteristics.