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About the Role
The Scheduler plays a pivotal role in ensuring the success of Cambridge. This position requires close collaboration with Operations, Community Liaisons, and HR to facilitate effective communication and seamless operations. The Scheduler directly impacts client satisfaction, employee engagement, and overall business profitability. The ideal candidate will demonstrate strong customer service abilities, experience in staff management, and the capability to oversee our 24/7 scheduling operations as part of a dedicated team. The Scheduler is responsible for ensuring the delivery of high-quality care while supporting, supervising, and directing staff.
Responsibilities
- Align staff assignments with client needs and preferences as outlined in Individualized Care Plans.
- Analyze weekly profitability reports to identify trends, address loss leaders, and manage overtime.
- Collaborate with HR and Accounting to ensure accurate payroll and client billing.
- Ensure field staff adhere to internal policies, procedures, and all relevant federal and state regulations.
- Participate in second interviews and provide the final decision on Caregiver/CNA hiring.
- Train new field staff on the WellSky system, shift sign-ups, and effective communication with office staff, clients, and stakeholders.
- Share on-call responsibilities on a rotating basis with other Scheduling Department members.
- Communicate scheduling and personnel changes promptly to staff, Community Liaisons, and clients.
- Strong attention to detail with a commitment to shift accuracy and quality assurance.
Requirements
- Minimum of 3 years of experience in the Austin market as Client Care Coordinator, Caregiver Trainer, Scheduler, or PAS Administrator.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
- Analytical and problem-solving abilities, capable of responding to challenges in fast moving environments.
- Calm, respectful, and professional demeanor in interactions with clients, employees, and colleagues.
- Ability to manage multiple tasks and projects simultaneously while adapting to changing priorities.
- Initiative, discretion, and enthusiasm for retaining exceptional caregivers.
- Prior experience as a CNA or caregiver.
- Experience with MS Office Suite.
- Experience with scheduling software such as WellSky.
- Knowledge of the Home Health, Caregiving, or PAS industries.
Skills
- Customer service
- Staff management
- Scheduling
- Communication
- Interpersonal skills
- Analytical skills
- Problem-solving
- Attention to detail
- MS Office Suite
- WellSky
- Home Health industry knowledge
- Caregiving industry knowledge
- PAS industry knowledge
Location
- Austin area
Work Type
- Full-Time
- Flexible
- In-Person
- Remote (weekends and outside regular business hours)
Experience Level
- Minimum of 3 years of experience in the Austin market
Education Level
- Associate degree (2 years) or higher
Benefits
- 401K with 4% match
- Health Insurance
- Dental & Vision Insurance
- Company paid Life Insurance
- Bonus Opportunities
- Paid Time Off
- Employee Assistance Program
About the Company
- Cambridge Caregivers provides private-duty in-home care for seniors.
- Headquartered in Dallas with firm roots in the hill country, Cambridge is family-owned by proud Texas Longhorns and provides highly skilled, warm and attentive caregivers who care for our clients like family.
- We offer a range of care for our clients ranging from companionship services to care for those with highly complex needs.
- Our clients are located throughout Austin, Dallas, Fort Worth, Houston and the surrounding areas.
Equal Opportunity
- Cambridge Caregivers is an Equal Opportunity Employer.
- We are committed to providing high-quality services to our residents and clients, and to providing employees with a work environment free of discrimination and harassment.
- All employment decisions at Cambridge Caregivers are based on an individual’s qualifications, without regard to race, religion, nationality, sexual orientation, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
- Cambridge Caregivers does not place or assign care based on any of the aforementioned characteristics.