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About the Role
As an IT Business Relationship Manager, you will ensure the delivery of high-quality services to Aspire’s largest customers. This crucial role generates positive client relationships, understands business requirements, and aligns IT services to meet those needs. You will own the overall customer service experience, acting as a trusted advisor and a bridge between the customer and Aspire’s internal teams to ensure high customer satisfaction. You will manage complex service situations and identify service delivery improvements. Collaborating with customers on their IT strategy, you will quickly understand their technologies and how IT business systems can meet organizational goals, building long-lasting partnerships that provide true value through IT expertise. You will be the voice of both the customer and Aspire, maintaining a positive perception of IT service. You will consult with internal and external business streams to review IT service and identify/implement improvements and optimizations, providing advice on IT strategy and planning.
Responsibilities
- Developing and maintaining strategic business relationships with customers.
- Integrating within the customer’s organisation to fully understand their primary business objectives with a view to being able to advise on long term IT strategy.
- Conducting regular service reviews with clients.
- Collating information to design and create service reports in line with specific customer requirements.
- Providing regular and accurate management reporting.
- Identifying opportunities for long term account development and growth.
- Presenting to customers at a number of levels from end users to business executives.
- Acting as a point of escalation for significant issues and complaints whilst identifying suitable methods for resolution.
- Creating and maintaining service enhancement plans, ensuring that actions are followed through to completion.
Requirements
- Previous experience of working for an IT Managed Service Provider.
- A good understanding of the components of IT infrastructures including Connectivity, Telephony, Managed Networks, Cloud, Hosting and Application services.
- Exceptional customer service skills and demonstrable experience in managing complex service situations.
- The ability to communicate effectively with a large and varied number of stakeholders.
- Exceptional negotiation skills with the ability to maintain the highest levels of professionalism.
- The ability to collaborate closely with other internal teams and influence colleagues.
- A demonstrable ability to think both operationally and strategically.
- A sound level of business acumen and the ability to make sensible commercial decisions.
- Demonstrable ability to seek out new ideas and use external information, outside of the company, to provide recommendations and solutions to problems.
- A full UK driving license.
Location
- London
Work Type
- Full-time
- Hybrid
Salary/Compensations
- £50,000 - £75,000 per annum
Benefits
- Travel benefits, including subsidized travel passes and much more
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Home & Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
About the Company
- At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK.
- It is an exciting time to join us on our journey as we grow and expand!
- Our mission: To deliver technology like no other!
- We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers.
Equal Opportunity
- Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.