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About the Role
GLAS is seeking an experienced Client Services Team Lead to manage operational delivery within the traded deals team. This role involves overseeing a reduced portfolio of traded loans, people leadership, risk management, and ensuring consistent service delivery.
Responsibilities
- Lead, supervise, and support a sub-team of Client Services colleagues, setting clear priorities and maintaining oversight of workloads.
- Own day-to-day operational delivery, ensuring deadlines, service standards, control requirements, and client commitments are met.
- Act as the principal escalation point for complex trades, cash movements, documentation interpretation, client issues, and operational risk matters.
- Manage a reduced portfolio of complex traded Loans, serving as the primary operational contact for Borrowers, Lenders, and other transaction parties.
- Promote a consistent, controlled, and client-focused approach across traded deal servicing, transfers, and cash management.
- Provide direct line management, including regular one-to-one meetings, objective setting, coaching, feedback, and development planning.
- Allocate new transactions, trades, and recurring responsibilities across the team, balancing capacity, experience, complexity, and development needs.
- Monitor team diaries, shared inboxes, work queues, and upcoming lifecycle events to ensure timely ownership and completion.
- Plan and coordinate coverage for absences, escalating resourcing pressures and control gaps promptly.
- Oversee onboarding, training, and cross-training, ensuring colleagues demonstrate competence before taking independent ownership of higher-risk activities.
- Identify performance or conduct concerns early, maintain clear records, and work with management and HR.
- Create a culture of accountability, knowledge sharing, constructive challenge, and continuous improvement.
- Oversee and, where appropriate, review or approve lifecycle events including drawdowns, rollovers, rate fixes, pre-payments, redemptions, and maturities.
- Coordinate maker/checker coverage for payments, notices, calculations, settlement instructions, transfer documentation, and material system updates.
- Review and sign off transfers, ensuring compliance with transaction documentation and accurate settlement.
- Ensure accurate and timely maintenance of Solvas, DebtDomain, and other relevant operational platforms, with discrepancies investigated and resolved promptly.
- Oversee transfer fee billing and reconciliation.
- Ensure account reconciliations and cash breaks are completed, reviewed, and escalated in line with internal requirements.
- Oversee validation of SSIs and call-back procedures, ensuring payment controls and evidence requirements are followed before funds are released.
- Monitor the timely production and distribution of borrower and lender notices.
- Interpret facility agreements, transfer certificates, assignment agreements, accession documents, and related transaction documentation.
- Oversee transfer requests from initial review through settlement.
- Manage cash movements between Borrowers and Lenders.
- Understand and apply waterfall provisions, agreements among lenders, fronting or loss-sharing mechanics, and letters of credit servicing requirements.
- Respond to complex Borrower, Lender, counsel, and client queries.
- Maintain direct ownership of a smaller portfolio to remain technically current and provide hands-on support.
- Conduct and oversee due diligence relating to potential fraud, money laundering, sanctions, financial risk, and reputational risk.
- Escalate material operational incidents, payment issues, missed deadlines, documentation ambiguity, and control failures promptly.
- Support incident investigation, root-cause analysis, and implementation of agreed remediation actions.
- Maintain clear evidence of key reviews, approvals, decisions, and exceptions.
- Challenge unclear or non-standard instructions and ensure the team does not proceed without appropriate contractual basis, authorised instruction, or management escalation.
- Provide appropriate management cover during absences, supporting continuity of service and timely decision-making.
- Collaborate with other Client Services leaders on capacity, operating priorities, complex transactions, and consistent application of procedures.
- Liaise with global Team Leads to share issues, lessons learned, good practice, and opportunities for standardisation.
- Contribute to strategic discussions and decisions affecting Client Services EMEA.
- Lead or support process improvement and change initiatives.
- Build effective working relationships with Transaction Management, Compliance, Finance, Risk, Legal, Technology, and other internal stakeholders.
Requirements
- Substantial experience in syndicated loans, loan agency, secondary/primary loan trading, or a comparable financial services operations environment.
- Demonstrable experience of reviewing complex work, managing operational risk, and delivering accurately to tight deadlines.
- Confident interpretation of facility and transfer documentation, with the judgement to identify ambiguity, non-standard terms, and escalation points.
- Previous experience coaching, mentoring, supervising, or line managing colleagues is strongly preferred.
- Strong working knowledge of traded deal servicing, transfers, cash movements, reconciliations, and lifecycle events.
Skills
- Loan administration and settlement platforms (Solvas, ClearPar, DebtDomain) is desirable
- Clear and confident communication
- Problem-solving
- Attention to detail
- Judgement
Location
- London
Work Type
- Hybrid Working
Experience Level
- Experienced
Salary/Compensations
- Negotiable
Benefits
- Base salary + bonus
- Hybrid working
- 28 days annual leave + bank holidays
- Long service award
- Private Medical Insurance
- Private pension plan
- Life insurance plan
- Employee Assistance Program (EAP)
- Season ticket loan scheme
- Yearly eye examination
- Gym membership discount
- Career development and study support
About the Company
- GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers.
- GLAS offers a global platform across Loan Agency and related services, Capital Markets, and Restructuring.
- GLAS' vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services.
- The business currently comprises c.500 employees who deliver a solution-based, innovative service.
- GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs.
- GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $800 billion assets across its global platform.
- The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Milan and Rome.
- Our people are at the heart of GLAS's success.
- We are committed to attracting, developing, and retaining talented individuals in an environment built on inclusivity, diversity, and opportunity.
- We believe that diverse perspectives drive innovation, encourage meaningful discussion, and help us deliver the best outcomes for our clients.
- We are passionate about supporting our employees' career development and long-term success.
- Our culture is underpinned by our core values of Excellence, Client Centricity, Collaboration, and Innovation.
- At GLAS, we are committed to creating an environment where everyone has the opportunity to contribute, develop, and thrive, regardless of background or experience.
- We believe that fostering an inclusive workplace strengthens our business, our people, and the service we provide to our clients.
Equal Opportunity
- We are committed to attracting, developing and retaining talented individuals in an environment built on inclusivity, diversity and opportunity.
- At GLAS, we are committed to creating an environment where everyone has the opportunity to contribute, develop and thrive, regardless of background or experience.
- We believe that fostering an inclusive workplace strengthens our business, our people and the service we provide to our clients.