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About the Role
As a Technical Business Analyst / Product Manager at BT, you will work directly with developers, project managers, and customers to define and translate functional business requirements into software solutions, ensuring high customer satisfaction and successful adoption. BT offers upward career trajectory, flexibility, and meaningful relationships.
Responsibilities
- Manage multiple customers simultaneously to successfully design and support the development of software solutions.
- Gather requirements in collaboration with key client stakeholders, define requirements, design solutions, communicate with the development team, test units and integrations, train, and support transition.
- Maintain deep knowledge of the Sage Intacct software, including core and advanced modules, and stay current with product features.
- Define and support the roll-out of specially developed solutions that integrate with Sage Intacct.
- Develop and communicate project plans, supporting on-time and on-budget execution.
- Conduct training for customer end-users and relate system functionality to business requirements.
- Document customer business requirements into software solutions and business management processes.
- Respond to customer technical support issues related to system implementation.
- Work closely with Professional Services, Sales, Support, Marketing, and Customer Success to coordinate project execution.
- Deliver prompt, concise, and friendly communications, providing high-quality service to align with customer goals.
- Contribute to and use the knowledge repository of deployment best practices.
- Serve as an escalation point for project issues.
- Learn and grow from on-the-job coaching and mentoring, and participate in firm-wide learning and development programs.
- Utilize entrepreneurial skills to network and build strong relationships internally and with clients.
- Support the growth and development of team members through the Baker Tilly Care and Teach philosophy.
- Participate in social activities and team outings that encourage work-life balance.
Requirements
- Bachelor's degree required, preferably in accounting, MIS, or computer science.
- Five (5)+ years of experience consulting and implementing Sage Intacct, ERP/financial applications, or other SaaS solutions, or experience as a business analyst working with core accounting and finance software.
- Consulting or business analyst experience communicating with customers or end users and technical development staff on system issues, modifications, and new software deployment is desired.
- Ability to deploy advanced business analytics skills to solve complex problems and interpret customer requirements into deliverable solutions.
- Experience in assessing client requirements across a broad array of business processes.
- Programming/coding experience is a nice-to-have.
- Advanced proficiency with Excel (pivot tables, VLOOKUP’s, macros, etc.) is a nice-to-have.
- Experience supporting or using Sage Intacct is a differentiator.
- Demonstrated skills in time management, communication, interpersonal skills, relationship building, collaboration, and problem-solving.
- Strong leadership, project management, organizational, and analytical skills, initiative, and adaptability.
- Microsoft Suite skills.
- Eligibility to work in the U.S. without sponsorship is preferred.
Skills
- Sage Intacct
- ERP/financial applications
- SaaS solutions
- Business analysis
- Core accounting and finance software
- Advanced business analytics
- Excel (pivot tables, VLOOKUP’s, macros)
- Microsoft Suite
Location
- Remote
Work Type
- Remote
Experience Level
- Five (5)+ years
Education Level
- Bachelor's degree
Salary/Compensations
- $100,000 to $182,400
Benefits
- Comprehensive compensation and benefits package
About the Company
- Baker Tilly is a leading advisory, tax and assurance firm with a genuine coast-to-coast and global advantage in major regions of the U.S. and international financial centers.
- Baker Tilly Advisory Group, LP and Baker Tilly US, LLP provide professional services through an alternative practice structure.
- Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services.
- Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services.
- Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.
- Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Equal Opportunity
- Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.