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About the Role
Serves in a supporting role for the state's Integrated Workplace Management System (IWMS), ensuring optimal system performance and data integrity. This role acts as a technical liaison, providing customer support and training, and assisting with system integrations and enhancements.
Responsibilities
- Provides support for ADOT's statewide management and oversight of facilities data, including building conditions, inspections assets, space management, projects, and maintenance operations.
- Monitors system integrations supporting ADOT facilities operations.
- Provides support to other state agencies utilizing the facilities management system, including facility data, asset tracking, space utilization, and maintenance information.
- Coordinates cross system integrations and provides multi-agency support.
- Tracks data health, troubleshoots quality issues, and transforms information into actionable insights.
- Assists with facilities/buildings and optimizes business reports using advanced reporting tools, queries, and basic programming.
- Analyzes metrics to uncover process insights and presents findings to leadership.
- Assists with systems upgrade/implementation initiatives, year-end procedures, and projects by executing end-to-end QA protocols and performing analytical data risk assessments.
- Performs some travel within the state to support users.
- Attends some in-state and out-of-state conferences.
Requirements
- Must have a valid driver's license.
- Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Skills
- Structuring large datasets
- Maintaining data integrity
- Applying secure data-handling practices
- Troubleshooting quality issues
- Transforming information into actionable insights
- Optimizing business reports using advanced reporting tools
- Using a variety of queries
- Basic programming
- Analyzing metrics
- Presenting findings
- Executing end-to-end QA protocols
- Performing analytical data risk assessments
- Understanding governmental statutes, policies, and procedures related to business systems.
- Technical expertise in inventory and Facilities Management solutions.
- Knowledge of computer and network protocols.
- Knowledge of Hardware and Software Service Desk Ticketing systems.
- Knowledge of methodologies and techniques for system analysis and design, requirement gathering, quality assurance, and software development.
- Effective professional working relationships.
- Attention to detail and data integrity.
- Research and interpret reference material.
- Problem solving.
- Conflict resolution.
- Effective written and oral communication skills.
- Advanced experience in Microsoft Excel, Word, and Access.
- Advanced experience in Google Suites.
- Technical experience with multiple business-related systems.
- Managing challenging goals and deadlines.
- Creative solutions within the Public Sector.
- Design end-user reports.
- Work independently and within a team.
- Obtain, clarify, and provide information clearly.
- Respond properly and promptly to a diverse group of system users.
- Meet deadlines.
- Strong customer service skills.
- Ability to balance workload and multi-task while working with minimal supervision.
- Troubleshoot business systems.
Location
- 2910 - FACILITIES MGMT AND SUPPORT ADMIN
- 1655 W. JACKSON STREET
- PHOENIX, AZ 85007
Work Type
- Remote work may be available within Arizona based on business needs and performance.
- Full-time
Experience Level
- 3 years experience in working with business related solutions.
Salary/Compensations
- $74,760.92 - $84,760.92
- Anticipated Salary: $79,760.92
Benefits
- Sick leave
- Vacation with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Health and dental insurance
- Retirement plan
- Life insurance and long-term disability insurance
- Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
About the Company
- The DEPT OF TRANSPORTATION is part of an innovative and collaborative team driving a safer transportation system for Arizona.
- The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust.
- Across many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.
- All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Equal Opportunity
- The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
- ADOT is an Equal Employment Opportunity Employer.