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About the Role
The American Red Cross is seeking a professional, detail-oriented, and enthusiastic Program Manager to support volunteer engagement and mobilization in SAF, ISD, and Corporate departments. This is a fully remote position located anywhere in the USA.
Responsibilities
- Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
- Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
- Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
- Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
- Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
- Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
- Provide guidance on volunteer workforce policies, processes, and best practices.
- Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
- Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
- Develop reports, dashboards, presentations, briefing materials, and leadership updates.
- Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
- Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
- Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.
Requirements
- Bachelor's degree or equivalent combination of education and related experience required.
- Minimum 5 years of related experience or equivalent combination of education and related experience required.
- Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules.
- Excellent oral and communication skills, including training and presentations.
- Excellent interpersonal, verbal and written communication skills.
- Develop project plans, budgets, and strategies to achieve organizational goals.
- Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.
- Intermediate-level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook.
- Ability to work on a team.
- Relationship builder who is comfortable working directly with program managers and department stakeholders.
- Strong executor who can move multiple initiatives forward simultaneously.
- Customer service-oriented and highly responsive.
- Skilled in navigating ambiguity and finding practical solutions.
- Comfortable translating workforce needs into actionable plans and support activities.
- Able to balance strategic conversations with day-to-day operational execution.
- Minimal travel: 2-3 in-person meetings per year.
Skills
- Program management
- Presentation development
- Training module development
- Interpersonal communication
- Verbal communication
- Written communication
- Project planning
- Budget development
- Strategy development
- Analytical skills
- Decision-making skills
- MS Office proficiency (Word, Excel, PowerPoint, Outlook)
- Teamwork
Location
- USA
Work Type
- Fully remote
Experience Level
- Minimum 5 years of related experience
Education Level
- Bachelor's degree or equivalent combination of education and related experience
Salary/Compensations
- $81,000 - $93,000
Benefits
- Medical, Dental, and Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year
- Holidays: 11 paid holidays (six core holidays and five floating holidays)
- 401K with up to 6% match
- Paid Family Leave, Employee Assistance
- Short + Long Term Disability and Insurance
- Service Awards and recognition
About the Company
- By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.
- The American Red Cross is the world's largest humanitarian network.
- The American Red Cross is a mission-based organization.
Equal Opportunity
- The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
- American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.