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About the Role
Account Representative is responsible for inbound and outbound sales calls, handling current and potential customers with the goal of generating revenue. This role also involves effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Handle inbound and outbound sales calls.
- Generate revenue by engaging with current and potential customers.
- Effectively solve customer issues, complaints, and inquiries.
- Maintain customer satisfaction as a core priority.
- Collaborate with PNP Program Leadership to identify, qualify, and grow small to medium accounts.
- Manage a high volume of inbound and outbound calls efficiently.
- Follow communication scripts for various topics.
- Upsell products and services when opportunities arise.
- Build sustainable customer relationships by responding to needs and offering solutions.
- Introduce customers to internal resources for their success.
- Maintain comprehensive records of all conversations in the CRM database.
- Attend educational seminars and training to enhance knowledge and performance.
- Meet personal and team qualitative and quantitative targets.
- Understand and communicate marketing campaigns to customers.
- Set up and maintain SPA's.
- Promote and set up customer digital platforms.
- Utilize CRM as the primary customer management tool.
Requirements
- 3+ years of sales or previous experience in an outbound sales call role.
- Basic navigation of Eclipse, SSM, and Microsoft Office.
- Knowledgeable of electrical products and electrical distribution.
- Strong phone and verbal communication skills.
- Active listening skills.
- Ability to use CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- Ability to work in a team environment.
Skills
- Sales
- Outbound sales calls
- Customer service
- CRM
- Microsoft Office
- Communication
- Active listening
- Time management
- Teamwork
Location
- RDC/Branch
Work Type
- Full-time
Experience Level
- 3+ Years of Sales experience
Benefits
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
About the Company
- Crawford Electric Supply offers electrical products and services to contractors.
- Operates throughout the southeast region of the United States.
- Part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates globally.
- Committed to building relationships, encouraging fun at work, being powered by difference, and passionate about employee futures.
- Known in the electrical distribution industry as a great place to work and build a career.
- Prides itself on being a business partner rather than just an electrical supplier.
- Builds a culture of growth, opportunity, innovative thinking, and stability.
- Mindset competencies include Adapt, Dare, and Learn.
- A subsidiary of Sonepar USA.
Equal Opportunity
- Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
- Sonepar and its family of brands are committed to the full inclusion of all qualified individuals.
- Will take steps to assure that people with disabilities are provided reasonable accommodations.
- Follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision.