Day Security Officer at Liberty | GB | Rezi

Day Security Officer at Liberty

Day Security Officer

Liberty · GB

4 weeks ago

Day Security Officer

Liberty · GB

a month ago
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About the Role

As a Day Security Officer at Liberty, you will be a calm, confident, and visible presence, ensuring customers and colleagues feel safe, welcome, and at ease. This role requires professionalism in handling incidents, building relationships, and maintaining a customer-first attitude.

Responsibilities

  • Handle complaints and investigate security incidents, processing accurate written reports on injuries, thefts, assaults, vandalism and other relevant matters.
  • Support the security team in the apprehension of shoplifters, always acting in accordance with Liberty policy and procedures.
  • Operate and maintain proficiency across all security systems, including CCTV, access control, intruder alarm, fire systems and IT security equipment.
  • Ensure all customers, visitors, contractors and staff feel safe and well looked after at all times.
  • Build a security-aware culture across the store by engaging with retail departments and responding to their queries with confidence.
  • Ensure all store opening and closing procedures are completed correctly.
  • Uphold Health, Safety and Welfare standards for staff and customers, implementing emergency procedures when required.
  • Respond professionally to first aid incidents and complete all required documentation.
  • Manage Cash Office duties including opening, distributing cash bags and emailing daily discrepancy reports to Sales Managers.
  • Control and order change floats, ensuring the shop floor is always sufficiently stocked.

Requirements

  • Hold a valid SIA licence.
  • Experience in a security role, ideally within retail or a customer-facing environment.
  • Calm under pressure with strong written and verbal communication skills.
  • Proactive, courteous approach with customers, visitors and colleagues alike.
  • Solid understanding of Health & Safety responsibilities in a public-facing environment.

Skills

  • CCTV operation
  • Access control operation
  • Intruder alarm operation
  • Fire systems operation
  • IT security equipment operation
  • First aid
  • Customer service
  • Written communication
  • Verbal communication

Location

  • Flagship Store
  • Head Office

Work Type

  • Full-time
  • 45 hours per week

Experience Level

  • Security role experience
  • Retail or customer-facing environment experience

About the Company

  • Liberty believes every customer and colleague should feel safe, welcome and at ease.

Equal Opportunity

  • Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination.
  • We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do.
  • We are dedicated to eliminating both conscious and unconscious bias from our practices.
  • Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.