Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this In Room Dining Operator (Part-Time) role.
Rezi rewrites your resume against AccorHotel's job description. Free.
Tailor your resume to this In Room Dining Operator (Part-Time) role.
Rezi rewrites your resume against AccorHotel's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the In Room Dining Operator (Part-Time) posting at AccorHotel — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the In Room Dining Operator (Part-Time) posting at AccorHotel — free, in seconds.
About the Role
The In-Room Dining Operator will accurately take food and beverage orders from guests, punch them in, and relay details for timely delivery. This role maximizes sales through upselling and professionally handles guest concerns. You will perform specific duties assigned by leadership, extend service beyond guest expectations, and handle opening/closing procedures.
Responsibilities
- Accurately take food and beverage orders from guests.
- Successfully punch in orders and relay all details to Captains and servers for timely delivery.
- Maximize sales through upselling.
- Accommodate guest concerns in a prompt, professional, and pleasant manner.
- Perform all specific duties as assigned by the In-Room Dining Leaders and Captain.
- Take responsibility for extending service and exceeding guest expectations.
- Perform opening and closing duties according to outlined standards of the department.
- Ensure that all guest’s special requests details are met.
- Always conduct yourself in a pleasant and helpful attitude towards guests, colleagues, and supervisors.
- Maintain a clean environment and keep clear of hazards and malfunctioning equipment, reporting any malfunctioning equipment to your supervisor.
- Organize all day-to-day tasks such as amenities, pre-orders, and daily orders.
- Suggestively sell items and anticipate guest needs and desires.
- Relay all concerns to the leadership team and record any problems that arise.
- Follow telephone techniques and procedures.
- Order and keep maintained the stationary for the department.
- Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met.
- Ensure flawless amenity billing, delivery, filing, and preparation.
- Adhere to alcohol handling procedures and policies.
- Adhere to all LQA standards set for the department.
- Work weekends, holidays, and shift work as scheduled.
- Perform any other tasks as assigned.
Requirements
- Must be legally eligible to work in Canada.
- Previous experience in customer service.
- Cash handling/transaction abilities and a working knowledge of POS Systems.
- Excellent interpersonal and team player attitude.
- Thoroughly organized and attention to detail oriented individual.
- Must be knowledgeable of food products, cooking methods, wines, and spirits.
- Fluent in English.
- Excellent Computer Skills.
- Ability to multi-task.
- Constant sitting throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- May require kneeling, pushing, pulling, lifting.
- May require ascending or descending ladders, stairs, and ramps.
Skills
- Smart Serve training program certification
- Food product knowledge
- Cooking method knowledge
- Wine and spirit knowledge
- Computer Skills
- Multitasking
Location
- Toronto
Work Type
- Permanent
- Part-Time
Salary/Compensations
- $23.18 per hour
Benefits
- Free Meals
- Travel Discounts
- Dry Cleaning
- Skill Up
- Impact
- Level Up
About the Company
- For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
- Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
- Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
- Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
- Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
- Our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
- At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
- We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
Equal Opportunity
- As an Equal Opportunity Employer, we provide equal access to opportunities.
- We welcome applications from all qualified candidates.