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About the Role
Manage assigned member accounts ensuring they receive valuable support and engagement through the various resources, programs, and opportunities across the organization. Manage account renewal and retention while identifying opportunities for increased membership engagement. Generate new member leads by promoting membership and programs through networking and prospecting, and effectively communicating the benefits of membership and engagement to prospective members. Close on membership sales and ensure successful onboarding and utilization of membership for new members.
Responsibilities
- Prospecting to identify new membership focused on the businesses needs and how we can help them.
- Ensure assigned members receive coordinated and meaningful engagement on an annual basis and develop and implement an annual engagement plan when applicable.
- Identify and upsell members to move to higher levels of engagement where practical.
- Promote other CEO products and services to existing members by encouraging them to take full advantage of their membership.
- Provide members with a full suite of value-added programs, services, and events focused on solving core business problems, including increasing revenue, lowering costs, accessing capital, obtaining timely and actionable business intelligence, and advancing government advocacy.
- Maintain sales documentation and weekly activity report in Salesforce and complete administrative duties, including but not limited to, preparing proposals, expense accounts, retention and sales call schedules, membership reports, and creating customer correspondence.
- Prioritize attendance at CenterState CEO and community networking events to represent the organization, build relationships, and identify prospective members.
- Keep abreast of membership benefits, activities, programs, services, and events.
- Additional duties within the scope of the position may be required.
Requirements
- Associate degree plus 1-3 years of experience in business to business sales or account management experience preferred.
- Additional years of experience at a ratio of 2:1 may be considered in lieu of an Associate degree.
- Chamber or trade association experience preferred.
- Experience with Salesforce or comparable CRM system preferred.
- Demonstrate strong interpersonal skills and sound judgment.
- Computer proficiency including word processing, excel, spreadsheets, and generating reports using standard software applications.
- Ability to communicate effectively in writing, verbally, both on the telephone and in person.
- Excellent organizational and problem-solving skills.
- Ability to deliver exceptional customer service.
- Work well in a diverse environment.
- Be an enthusiastic self-starter with well-developed administrative, organizational and self-management skills.
- Requires sustained focus and attention to detail, effective verbal communication and active listening skills, proficiency with computer systems, and the ability to read and process large amounts of information.
- General office equipment is used.
- Must be able to lift and carry up to 20 pounds and push and/or pull up to 20-pound loads at a time relative to event-based equipment.
- Must be able to sit for long periods of time.
Skills
- Salesforce or comparable CRM system
- Interpersonal skills
- Judgment
- Computer proficiency
- Word processing
- Excel
- Spreadsheets
- Report generation
- Effective written communication
- Effective verbal communication
- Telephone communication
- In-person communication
- Organizational skills
- Problem-solving skills
- Customer service
- Teamwork in diverse environments
- Administrative skills
- Self-management skills
- Sustained focus
- Attention to detail
- Active listening
- Proficiency with computer systems
- Ability to read and process large amounts of information
Work Type
- Full-time
Experience Level
- 1-3 years of experience in business to business sales or account management
Education Level
- Associate degree
Salary/Compensations
- $28-$33 per hour
About the Company
- CenterState CEO is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer without regard to race, creed, national origin, religion, sex (including pregnancy, childbirth or related medical conditions), gender, gender identity, age, marital status, physical or mental disability, predisposing genetic characteristics, sexual orientation, domestic violence victim status, military status or veteran's status.
Equal Opportunity
- CenterState CEO is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer without regard to race, creed, national origin, religion, sex (including pregnancy, childbirth or related medical conditions), gender, gender identity, age, marital status, physical or mental disability, predisposing genetic characteristics, sexual orientation, domestic violence victim status, military status or veteran's status.