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About the Role

This is a development role designed to enable the postholder to complete the Level 4 Facilities Manager Apprenticeship while gaining structured, work-based experience at Global University Systems (GUS). The role supports the safe, compliant, welcoming, and effective day-to-day operation of GUS campus buildings, combining operational responsibilities with structured learning.

Responsibilities

Act as a first point of contact for facilities enquiries, delivering a responsive and professional service.
Support the day-to-day operation of campus buildings, including cleaning, security, reception, maintenance, waste management, and other facilities services.
Respond to reactive facilities issues, coordinating contractors and remedial works, and escalating where required.
Conduct regular building inspections, identifying risks or defects and ensuring actions are followed through to resolution.
Support health, safety, and compliance activities, including audits, risk assessments, statutory testing, emergency procedures, and contractor documentation.
Coordinate contractors and suppliers, monitoring performance, quality, safety, and value for money.
Assist with facilities budgets, quotations, purchase orders, invoices, records, and operational reporting.
Support planned maintenance, refurbishment, mobilisation, and continuous improvement projects.
Contribute to sustainability initiatives, including energy efficiency, waste reduction, and responsible procurement.
Build positive relationships with internal stakeholders, landlords, managing agents, and service partners.
Identify opportunities to improve operational efficiency, service quality, and the overall student, colleague, and visitor experience.

Requirements

Successful completion of the apprenticeship is an integral and mandatory requirement of this fixed-term role.
Enrol on and actively participate in Mercury Training’s Level 4 Facilities Manager Apprenticeship, subject to provider eligibility checks and enrolment.
Complete learning and development activities during paid working hours, including approximately six hours per week of off-the-job training.
Participate in the blended delivery model, including online and face-to-face learning, monthly tutor or coaching meetings, and formal progress reviews.
Maintain an accurate digital portfolio or learning record and provide evidence of knowledge, skills, and behaviours developed through the role.
Complete assignments, reflective activity, workplace learning, project work, and preparation for assessment to required standards and deadlines.
Undertake a work-based project aligned to the role and business needs.
Engage constructively with English and math’s initial assessment and any agreed support or Functional Skills activity.
Prepare for and complete the End-Point Assessment requirements applicable to the programme.
Immediately raise any barriers to progress with the line manager and training provider and cooperate with agreed support or recovery plans.
Able to meet the Training and apprenticeship funding eligibility requirements, including living in England, not being on another funded course, meeting applicable residency requirements and working at least 30 hours per week.
Experience in facilities, property, estates, building services, customer service, administration, or another relevant operational environment.
Experience of dealing professionally with customers, contractors, suppliers, or service providers.
Strong organisational and administrative skills, with the ability to prioritise competing demands and maintain accurate records.
Clear written and verbal communication skills, and confidence working with a range of stakeholders.

Skills

Facilities Management
Property Management
Estates Management
Building Services
Customer Service
Administration
Operational Management
Health and Safety
Risk Management
Compliance
Contractor Coordination
Supplier Coordination
Financial Administration
Asset Management
Workspace Management
Sustainability Initiatives
Project Delivery
Communication Skills

Location

London

Work Type

Apprenticeship
24 Month Contract
On-Site

Experience Level

Apprenticeship

Education Level

Level 4 Facilities Manager Apprenticeship

Benefits

Contributory Pension Scheme - 5% personal contribution & 3% Company contribution
Season Ticket Loan (T&C's apply)
Training & Development opportunities (T&C's apply)
Staff Discount Scheme
Employee Assistance Programme

About the Company

Global University Systems (GUS) is an international education group that empowers students to transform their lives through education.
We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all.
Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning.
We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success.
Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide.

Equal Opportunity

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.