Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Spécialiste Principal de la Formation / Sr. Training Specialist - Bilingual role.

Rezi rewrites your resume against MCAP's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Spécialiste Principal de la Formation / Sr. Training Specialist - Bilingual posting at MCAP — free, in seconds.

About the Role

This position is responsible for planning, organizing, designing and delivering various employee training solutions designed to support the business objectives.

Responsibilities

Manage Learning & Development email inbox
Administration of online procedure manual(s)
Document and update processes and procedures (business’ and internal) as required
Draft and distribute communications to keep staff informed of products, policies, technology changes, upcoming training events, and new initiatives
Participate in corporate initiatives to build a positive learning culture throughout MCAP
Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations
Seek and provide peer feedback on training delivery, design, and development
Consult with Single Family stakeholders to determine business’ performance gaps
Determine and recommend most appropriate training solution(s), based on target audience, number of participants, geographical location, budget, etc.
Identify any operational risk(s) present within the training request
Determine how employees will be supported on the job
Consult with Subject Matter Expert (SME) to determine and compile training content (learning points and objectives)
Leverage existing training materials where possible to utilize in the development of new materials
Organize content into programs, courses, topics, and objectives
Design course outlines for instructor-led training and e-Learning training modules
Leverage adult learning principles and fundamental learning strategy to ensure transfer of knowledge (teach, show, do, evaluate)
Determine most suitable method(s) of delivery to meet the needs of the learner and business unit
Consult with Instructional Design team to ensure training solution is aligned to design plan
Design training programs for multiple business units
Develop training solution based on design plan – training needs analysis, content document, design document, pre-built templates, existing materials
Seek and provide peer feedback on training material development
Obtain sign-off from business unit leaders throughout development of the training solution
Develop training schedule to support learners’ knowledge transfer
Conduct a program pilot (dry run) when possible and revise materials as necessary to ensure accuracy and effectiveness of delivery
Maintain training materials (job aids, program guides, procedures, evaluations, e- learning modules) to ensure alignment with business’ processes
Develop training programs for multiple business units
Schedule logistics of training delivery – participants list, training schedule, facilities/room bookings, resources – to meet business’ training needs
Review materials prior to training to ensure accuracy and effectiveness of delivery
Organize and set up the learning environment and supporting materials in preparation for the training session
Facilitate virtual and in-class training to satisfy learning objectives
Maintain professional disposition, appropriate body language, and confident demeanor to ensure expert delivery
Establish expectations of learners, and reinforce positive and negative behaviours
Provide opportunities for engagement and participation, in keeping with adult learning principles
Check in with learners throughout the session to confirm understanding and to foster learning
Recognize participants’ various learning styles, and adapt training style accordingly
Document learner observations and provide feedback to participants’ leaders
Deliver training programs to multiple business units
Distribute reaction surveys (level 1), knowledge assessments (level 2) and monitor on- the-job performance (level 3) to evaluate effectiveness of training
Summarize and distribute knowledge assessment results to the participants’ leader(s)
Analyze feedback to assess effectiveness and impact of training solution
Adjust training solution as required to improve upon results
Maintain awareness of business unit goals, objectives, strategies, procedures and technology changes
Analyze data, identify trends, and minimize obstacles that stand in the way of job performance and success
Provide subject matter expertise and impact analysis on major projects and business opportunities; anticipate next steps and mitigate potential risks
Demonstrate expert skills in end-to-end project management and ownership, including proactive updates to manager/stakeholders throughout project
Build and maintain strong relationships with all internal and external customers
Review established processes to ensure validity and effectiveness, provide recommendations for efficiencies and implement for improvement where required
Ensure polished communication, organizational skills and detail orientation

Requirements

Minimum 3 years of industry experience
Minimum 2 years of Learning & Development experience
Exceptional interpersonal skills
Exceptional communication skills (verbal and written)
Excellent organizational and time management skills
Expert in Outlook, Word, Excel, PowerPoint and SharePoint applications
Strong aptitude in managing competing priorities
Autonomously carries out duties with integrity and takes accountability for decisions and results
Excellent analytical and problem-solving skills
Critical thinking and consideration of holistic business impacts
Strong cross-departmental relationships
Ability to coach, mentor, and support staff (new employees, cross-trainees, and peers) to close knowledge and/or skill gaps and resolve difficult or unusual issues
Bilingual French and English is required

Skills

Training Consulting
Learning & Development
Process Documentation
Communication
Research
Needs Analysis
Instructional Design
Adult Learning Principles
Project Management
Interpersonal Skills
Organizational Skills
Time Management
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
SharePoint
Analytical Skills
Problem-Solving
Critical Thinking
Coaching
Mentoring

Location

Toronto
Montreal
Waterloo
Vancouver
Calgary

Work Type

Permanent Full Time

Experience Level

Minimum 3 years of industry experience
Minimum 2 years of Learning & Development experience

Education Level

College diploma/University degree, preference in Education/Adult Learning

Salary/Compensations

$67,000 - $77,000
$5,000 (annually) Bilingual Premium

About the Company

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties.
For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada.
MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country.
MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business.
Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Equal Opportunity

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process.
If you require accommodation, we will work with you to meet your needs.