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About the Role
Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. They build and inspire high-performing teams, manage payroll, train staff, execute visual standards, maintain operational efficiencies, and uphold company mission, standards, and policies.
Responsibilities
- Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
- Greet and welcome every customer warmly and with enthusiasm.
- Understand customer needs by asking open-ended questions.
- Explain product features and benefits in relation to customer needs by providing in-depth product knowledge.
- Suggest additional items to build onto sales by utilizing effective selling techniques.
- Thank the customer sincerely and invite them to return.
- Be a TPS Brand Ambassador.
- Build customer loyalty by being friendly, attentive, and respectful.
- Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
- Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information.
- Maintain professional attire, demeanor, appearance, and compliance to company dress code.
- Demonstrate the ability to make decisions with sound judgment in the best interest of the customer, store team, and business.
- Demonstrate a commitment to training and development utilizing all training resources.
- Demonstrate initiative to cross-train in all departments to support bench strength in department leadership.
- Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards.
- Lead and execute completion of company directives within appropriate time frames.
- Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners.
- Maintain awareness of all current promotions and process them correctly at the POS.
- Champion new product launches by being the material expert in new product information.
- Ensure all marketing and promotion signage is up to date and placed correctly.
- Ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner.
- Perform ear piercings and provide a safe, sanitary experience in accordance with guidelines (select locations).
- Perform management functions including opening and closing the store, POS management, sales floor management, and coordinating break schedules.
- Assist the Store Team Leader with executing strategies to drive sales and customer loyalty.
- Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager.
- Comply with all company policies and procedures.
Requirements
- Previous experience in specialty retail is preferred.
- Demonstrate an ability to multi-task while being attentive to customers.
- Ability to adapt to and lead change.
- Ability to be mobile on the sales floor and/or stock room for extended periods of time.
- Ability to work a flexible schedule to include nights, weekends, and holidays.
- Ability to work well, and be a leader, in a team environment.
- Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder.
- Ability to work autonomously while paying strong attention to detail.
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
- Willingness to travel to new store openings, store remodels, etc.
Skills
- G.U.E.S.T. service approach
- Visual presentation standards
- Microsoft Office
- POS Systems
Location
- East Islip, NY
Work Type
- Full Time
Salary/Compensations
- $20.00 - $22.50 Hourly
About the Company
- The Paper Store
Equal Opportunity
- TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.