Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Call Center Representative role.
Rezi rewrites your resume against TEKsystems's job description. Free.
Tailor your resume to this Call Center Representative role.
Rezi rewrites your resume against TEKsystems's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Call Center Representative posting at TEKsystems — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Call Center Representative posting at TEKsystems — free, in seconds.
About the Role
Responsible for handling a large volume of inbound and outbound calls related to health insurance, identifying customer needs, clarifying information, assisting customers in the enrollment process using sales techniques, and researching and providing solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets.
Responsibilities
- Answering inbound calls to process PCP Change Requests, send member ID cards, explain to members how to log into portal, and update member demographics.
- Accessing and interpreting customer accounts and provider data to provide answers to inquiries.
- Assisting customers in the enrollment process using sales techniques.
- Documenting all customer interactions.
- Maintaining communication equipment by reporting problems.
- Accomplishing sales and organization mission by completing related projects as assigned.
- Adhering to established quality and production standards.
- Maintaining customer privacy.
- Protecting company proprietary information.
Requirements
- 1-2 years in insurance sales, open enrollment, retention, or call center + sales.
- Marketplace enrollment experience is highly preferred.
- Managed care experience (1-2 years) is a plus.
- Top candidates will have both health insurance and call center experience.
Skills
- health plan
- managed care
- health insurance
- call center
- inbound call
- enrollment sales
- insurance sales
- tele sales
- retail sales
Location
- Austin, TX
Work Type
- Contract to Hire
- Hybrid
Experience Level
- Expert Level
Salary/Compensations
- $20.00 - $20.00/hr
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.