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About the Role
Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents resolve requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems.
Responsibilities
- Own events end to end, from selection through the renewal decision.
- Manage event logistics, including tradeshows, summits, executive roundtables, and dinners.
- Develop creative and bold ideas to make the company stand out at events.
- Evaluate event selection based on Ideal Customer Profile (ICP) fit and potential for qualified meetings.
- Manage event budgets and negotiate with vendors and organizers for pricing and speaking slots.
- Oversee on-the-ground execution, including booth logistics, shipping, and team coordination.
- Ensure full team coverage and participation during events.
- Develop and execute pre-event preparation and post-event follow-up strategies.
- Create a reusable playbook for events, including post-event reviews and optimization.
- Report on event performance, targets, actuals, and progress towards goals to leadership.
Requirements
- Ability to plan strategically, build programs, and execute hands-on.
- Comfortable with numbers, including scenario modeling and cost-per-meeting analysis.
- Detail-oriented with strong operational skills.
- Resourceful in managing budgets and finding cost-effective solutions.
- Ability to critically evaluate event opportunities based on their potential to drive ICP meetings.
Skills
- Event Management
- Strategic Planning
- Program Building
- Budget Management
- Negotiation
- Vendor Management
- Logistics Coordination
- Data Analysis
- Reporting
- Creative Thinking
- Problem Solving
Location
- New York City, NY
Work Type
- Full-time
Experience Level
- Manager
About the Company
- Harmony gives every employee an always-on expert for every service request, inside the tools they already use.
- Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
- With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems.
- Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
Equal Opportunity
- Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.