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About the Role

The Head of Digital and IT Operations will lead the management system that enables the North and South America Digital, IT and Information Security functions to operate as an integrated, accountable and business-focused leadership team. The role will operate the regional Digital and IT Portfolio Management Office, bringing together portfolio planning, prioritization, financial management, performance reporting, benefits realization, value planning and continuous improvement.

Responsibilities

Operate and progressively improve the regional Digital and IT PMO, covering all regional Digital work, IT and Information Security priorities, and locally funded contributions to global initiatives.
Maintain a single portfolio view of ownership, funding, outcomes, milestones, benefits, capacity, risks, dependencies and decisions.
Coordinate planning and prioritization cycles; translate agreed priorities into clear commitments and proportionate delivery standards.
Set deadlines, hold functional and initiative leads accountable, and pause work that lacks ownership, funding, an agreed business case or minimum governance.
Own portfolio action, risk, dependency and decision logs, escalating unresolved priorities or material conflicts to the Regional Digital Leader.
Act as formal budget holder for the agreed regional Digital and IT budget, leading budgeting, forecasting, monthly reporting and variance management within delegated authority.
Maintain transparent reporting of spend, revenue, commitments, forecast, financial risks and investment choices; prepare evidence for business cases, which remain subject to Regional Digital Leader approval.
Define and operate an integrated KPI framework covering portfolio delivery, IT operational performance, service improvement, financial performance, value and business impact.
Own the regional value-planning process and maintain a credible view of realized, expected, forecast and at-risk value.
Ensure every material KPI, benefit and improvement action has a named accountable owner; challenge unsupported claims and track recovery actions.
Turn service data, recurring issues, stakeholder feedback and control gaps into prioritized improvement actions with clear ownership and outcomes.
Work with the Head of IT to improve regional IT service performance without assuming technical or people leadership.
Work with the Information Security Lead to coordinate security-related planning and reporting without assuming security accountability.
Identify capacity, capability, resilience and succession risks, providing evidence to functional leaders who retain responsibility for their teams.
Coordinate cross-functional and global dependencies and report whether agreed improvements are producing measurable operational and business impact.
Prepare the insight, analysis and recommendations that inform the Regional Digital and IT Leadership Meeting, chaired by the Regional Digital Leader.
Create a reliable governance and reporting rhythm focused on exceptions, decisions, accountability and outcomes.
Coordinate business engagement across Digital, IT and Information Security while preserving the Head of IT and Information Security Lead as owners of their established functional relationships.
Provide clear executive reporting and represent the regional operating position in appropriate forums when delegated.
Create clarity across regional and global interfaces and escalate matters that exceed delegated authority.

Requirements

Leadership of an enterprise PMO, portfolio office or equivalent operational-management function in a complex organization.
Strong financial planning, budget-holding, forecasting, variance management and executive reporting experience.
Experience establishing governance, prioritization, KPIs, benefits management and accountability across a matrix organization.
Ability to challenge senior functional leaders constructively, make operational decisions and influence without relying on line authority.
Experience working alongside established technical and specialist leaders, with sound judgment about when to decide, facilitate or escalate.
Ability to convert complex operational and financial information into concise recommendations and measurable outcomes.

Skills

Working knowledge of IT service-management principles.

Location

North and South America

Work Type

Hybrid

Experience Level

Experienced professional

Education Level

Portfolio, programme, project, finance, governance, change or service-improvement qualifications.

Salary/Compensations

$155,000-$190,000

Benefits

Performance-based bonuses
Medical coverage
Dental coverage
Vision coverage
FSA accounts
HSA accounts
Company-paid life insurance
Short-term disability coverage
Long-term disability coverage
Competitive 401(k) plan with company matching
Paid time off
Paid holidays
Caregiver leave
Employee referral bonuses
Professional registration and membership reimbursements
Tuition assistance

About the Company

Mott MacDonald is a trusted engineering, management, and development consultancy that works with clients to solve complex challenges and deliver sustainable outcomes that make a meaningful difference for the communities they serve.
At Mott MacDonald, we believe great ideas happen when we're together.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, creed, marital status, sexual orientation, gender identity, citizenship status or disability status.