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About the Role

The Assistant Director of Operations (ADO) assists the Sr Director Operations in leading and maximizing branch-wide profitability and operations excellence. The ADO ensures branch management staff are prepared to serve guests with clean restaurants, prepared staff, thorough job knowledge and skills to high performance standards.

Responsibilities

Assists the Sr Director Operations in directing the daily operations of the location
Assists in facilitating the development and implementation of the annual budget, and works with branch-level management to ensure budgeted sales and profit goals are achieved
Effectively plans, organizes, prioritizes and assigns business activities
Ensures all company/brand standards and safety guidelines are met
Resolves most questions and problems and refers only the most complex issues to the SDO
Ensures managers know and follow opening, daily and closing procedures/checklists in accordance with company policies/procedures
Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the branch
Promotes HMSHost as an employer of choice within the local community
Actively ensures managers adhere to mandated rest breaks and meal periods
Ensures compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the SDO/DO/Zone Leader
Ensures all managers understand and perform all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
Reads and understands financial and operational data and reports to monitor progress towards the branch, zone, and restaurant goals and assigns associates to meet those objectives
Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
Uses good judgment and broad discretion to resolve customer and associate questions and problems
Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
Ensures display areas are appropriately clean, stocked, and visually appealing
Ensures all equipment is in good working order
Ensures that the company has most current contact information for all associates working in the restaurant

Requirements

Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ and managers’ work activities during these different days and times
Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

Skills

Team management
Delegation
Issue resolution
Ability to manage multiple, conflicting, and concurrent priorities
Knowledge of HMSHost policies and products, service, quality, equipment and operations standards
Ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals

Location

JFK IAT

Work Type

Full-time

Experience Level

Minimum 5 years of restaurant P&L management experience
Minimum 8 years of overall working restaurant experience

Education Level

Graduation from a Food Service Management or Culinary program may substitute for a portion of the time based experience requirement

Salary/Compensations

$135,880.00 to $171,973.00

Benefits

Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
Meal and Transportation Benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus

About the Company

HMSHost is a leader in creating a unique dining and retail experience for travelers.
To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

Equal Opportunity

HMSHost is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer.
It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations.
The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).