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About the Role
Long Island Balance Physical Therapy is expanding and seeking skilled front office support for its physical therapy practice, focusing on vestibular and balance retraining. The company offers state-of-the-art equipment and opportunities for professional growth and leadership.
Responsibilities
- Communicate the importance of physical therapy to patients and prospective callers.
- Answer incoming calls promptly and in a friendly customer-service manner.
- Complete new patient registration.
- Work closely with patients to ensure they meet their prescribed course of treatment.
- Encourage patients to keep their appointments, limiting cancellations and no-show appointments.
- Schedule appointments for new and returning patients.
- Follow up with past patients.
- Collect applicable payments.
- Update prescriptions and insurance authorizations.
- Reschedule appointments.
- Scan and upload information into the EMR system.
- Assist the Office Manager as needed.
Requirements
- Must be within a 30-45 minute driving distance from the Lake Success Office.
- Excellent customer service skills.
- Compassion for helping people.
- Proficient with computer technology.
- Team player attitude to coordinate with patients, therapists, and administrative staff.
- Self-directed with organizing skills.
- Strong work ethic.
- Punctual and stable work schedule.
- Medical reception and/or sales experience is a plus.
Skills
- Customer service
- Computer proficiency
- Organization
- Communication
Location
- Lake Success Office
Work Type
- Part-time
- Potential for full-time
- Afternoon/Evening hours
- Some mornings
- Possible alternate Saturdays
Experience Level
- Based on experience
Salary/Compensations
- $17-$20/hr
Benefits
- Training & development
- Competitive salary
- Flexible schedule
- Extensive mentorship
- Continuing education
About the Company
- Long Island Balance Physical Therapy is expanding its operations within a fully renovated, Class A office complex.
- Focuses on vestibular and balance retraining.
- Utilizes state-of-the-art equipment including ceiling mounted railing system, infrared video goggles, and proprietary wellness and rehabilitation exam technology.
- Rapid growth continually creates leadership opportunities.